TUTKIMUSRAPORTTI TTE1-2000-32
 
 
 

Tiedon louhinta ja asiakkuudenhallinta -tuoteselvitys
 

Versio 1.1

24.11.2000
 
 

 Johdanto
Tuoteluokittelu ja kenttien sisältö
Tiedon louhinta -tuotteita
CRM-tuotteita
Konsultointipalveluja
Yhteystiedot

Johdanto

Tiedon louhinta (data mining) on termi, jonka tarkkaa merkitystä ei ole vielä kiinnitetty. Termiä on käytetty viittaamaan periaatteisiin ja tekniikoihin, joita käytetään hyvin suurien tietomäärien tutkimiseen. Tiedon louhinta mahdollistaa löytää raakatiedosta (data) tai esim. tietovarastosta (data warehouse) kätkeytyvää informaatiota (esim. trendejä, malleja ja yhteyksiä). Tiedon louhinnan oleellinen osa on tutkittavaa tietoa kuvaavan mallin rakentaminen. Mallin rakentamistekniikoita on useita, esim. päätöspuut (decision trees), geneettiset algoritmit (genetic algorithms), neuroverkot (neural networks) ja tilastolliset menetelmät. Tiedon louhinnan ero esim. perinteisten kyselyjen ja OLAP (online analytical processing) -työkalujen käyttöön on lähinnä siinä, että tiedon louhinnassa käyttäjän ei tarvitse olla yhtä hyvin perillä tietovaraston sisällöstä. Tiedon louhinnan tekniikat perustuvat tällä hetkellä mm. tekoälyn puolella kehitettyihin algoritmeihin. Esimerkkejä tiedon louhinnan tekniikoista ovat mm. assosiaatio, klusterointi (ryvästys, clustering) ja luokittelu (classification).

Asiakkuudenhallinta (Customer Relationship Management, CRM) tarkoittaa nimensä mukaisesti asiakkuuden kokonaisvaltaista hallintaa. Termiä CRM on kuitenkin usein käytetty käsiteltäessä vain yrityksen myynti- ja asiakastukipalveluja ja niiden tietojen keräämistä. CRM ei ole pelkästään tiedon keräämistä vaan tämän tiedon perusteellista analysointia, esim. asiakassegmenttien tunnistamista klusterointitekniikoilla. CRM-järjestelmien tavoitteena on auttaa luomaan pitkiä asiakassuhteita ymmärtämällä asiakkaan tarpeet ja mieltymykset. Myynti- ja markkinointijärjestelmissä CRM perustuu asiakkaan ja hänen ostoskäyttäytymisensä tunnistukseen sekä saatujen tietojen analysointiin. Yritys esim. tietää, ketkä ovat sen kannattavimmat asiakkaat ja voi kohdentaa markkinoinnin sen mukaisesti. Asiakkaan antaman tiedon määrä kasvaa sähköisen asioinnin myötä, ja asiakastiedon hallinta ei onnistu enää perinteisin keinoin. Tarvitaan mm. tehokkaita tiedon analysointimenetelmiä ja näiden menetelmien tulosten hyödyntämistä CRM-järjestelmissä.

Tähän raporttiin on koottu tietoja tuotteista ja palveluista, joita voi käyttää tiedon louhintaan ja asiakkuudenhallintaan. Tiedot on koottu www-sivuilta ja yritysten lähettämistä esitteistä. Tiedot perustuvat siten saamiimme tietoihin ja dokumentteihin eikä omiin käyttökokemuksiimme, koska olemme käyttäneet vain osaa tuotteista. Tiedot kerättiin loka-marraskuussa vuonna 2000.

VTT ei vastaa yritysten ilmoittamissa tiedoissa tai muissa käytetyissä tietolähteissä mahdollisesti olevista virheistä.
 

Tämän tuoteselvityksen tuotteet ja palvelut on tarkastelun helpottamiseksi luokiteltu tuotteen tai palvelun pääkäyttötarkoituksen mukaan seuraaviin luokkiin:

• Tiedon louhinta -tuotteet (Taulukko 1)
• CRM-tuotteet (Taulukko 2)
• Konsultointipalvelut (Taulukko 3).


Luokittelu perustuu tuotteen tai palvelun toimittajan www-sivuillaan ilmoittamiin tietoihin tai toimittajan esitetietoihin. Tuotetaulukoissa on sekä englanninkielisiä että suomenkielisiä tietoja sen mukaan missä muodossa tiedot on saatu.

Taulukoiden kenttien sisältö:
 

Name	Tuotteen nimi
F	Jos kentässä on "F", niin tuote/palvelu on suomalainen tai tuotteelle/palvelulle on mainittu Suomessa edustaja.
Company/author	Tuotteen/palvelun omistaja tai toimittaja. Kenttä sisältää myös toimittajan/tuotteen www-osoitteen. Kentässä on mainittu myös ulkomaisen tuotteen suomalainen edustaja(t), jos siitä on saatu tieto.
Description	Lyhyt kuvaus tuotteen/palvelun ominaisuuksista ja käytettävyydestä.
Price/Licence	Tuotteen hintatiedot ja mahdolliset toimitusrajoitukset.
Operating System	Mille eri alustoille tuote on hankittavissa.
Database Connectivity	Tuotteen tietokantayhteydet, esim. mitä tietokantaformaatteja tuote analysoi.
Data Mining Characteristics	Mitä tekniikoita tuote käyttää tiedon louhintaan.

Taulukko1. Tiedon louhinta -tuotteita.
 

Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Accrue Decision Series		Accrue Software, Inc. http://www.accrue.com/	The Accrue Decision Series is an enterprise-level suite of integrated data mining engines that includes support for predictions, descriptions, and transformations. Accrue Decision Series is scalable to work with the largest databases and parallel systems. It is integrated to provide optimum power and synergy from multiple analytical algorithms. It is open, interoperable, and extensible for seamless integration with other software systems, so that derived intelligence can be directly fed into business processes.		Unix, OS/2	Flat files, Informix, Oracle, DB2, Sybase, ODBC, (MS SQL Server)	neural networks, statistical methods, decision trees, rule induction
Affinium Model (Affinium Suite)		Unica Corporation http://www.unica-usa.com/products/index.htm	Unica's data mining software Affinium Model integrates segmentation and profiling, valuation, response modelling, and cross selling features to solve specific marketing problems or to create marketing strategies that extend across the complete customer life cycle.		The Affinium Suite runs in both Windows NT and UNIX environments and is scalable to multiple servers to accommodate large call centers.	Company's UDI architecture/application layer enables simultaneous access to databases/flat files and data sharing with customer contact systems.	predictive modelling
ALICE d'ISoft  AIMedia		ISoft http://www.isoft.fr/	ALICE d'ISoft is interactive data mining tool meant for the mainstream business user. AIMedia is a tool for personalisation on the web. From a subtle analysis of the customer's behaviour and of his profile, AIMedia proposes an adapted and personalised offer, through web banners and other communication channels.		Windows 95/98/NT/2000, TSE, Metaframe.	Relational databases (via ODBC and OLE DB drivers) without limitation in database size. Also SPSS, SAS files, text files, desktop files (Excel, Access...).	decision trees
AIRA		Hycones, Brazil http://www.hycones.com.br/	AIRA is a rule discovery, data and knowledge visualisation tool. AIRA for Excel extracts rules from MS-Excel spreadsheets.	free		MS Excel spreadsheets	rule-based approach
Analytica		Lumina Decision Systems, Inc. http://www.lumina.com/software/aboutanalytica.html	Analytica is a software package for creating, analysing and communicating quantitative business models. Capacity: 14,900 variables, 15 dimensions per array, 32 000 elements per dimension, 32 000 sample size. Analytica Decision Engine (ADE) can read, modify, and evaluate any Analytica model.	$995, Enterprise Edition $1495	Win 95/98/NT, Mac	Mac copy/paste, publish and subscribe to link values/attributes/tables, import/export using OLE (or ODBC with Enterprise Edition).	Influence diagram-based, visual environment for creating and analysing probabilistic models.
AptAnalysis		Applied Predictive Technologies http://www.predictivetechnologies.com/	The aptAnalysis recommendation engine generates individually tailored offerings, both in real-time on a web site and in e-marketing programs. AptAnalysis generates real-time personalised product recommendations as customers are navigating the web site, and at checkout. It also allows to provide customers unprecedented personalisation in e-marketing campaigns. AptAnalysis contains a reporting solution that gives the ability to test new approaches to personalisation and to measure results.				neural networks, linear and logistic regressions, collaborative filtering, decision trees etc. They use their own proprietary algorithms to yield the most high-focused results possible.
ARMiner		University of Massachusetts http://www.cs.umb.edu/~laur/ARMiner/	ARMiner is a client-server data mining application specialised in finding association rules. ARMiner has been written in Java.	GNU General Public License			association rules
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
AT Sigma Data Chopper		Advanced Technologies http://www.atsigma.com/datamining/Default.asp	AT Sigma Data Chopper will scan through data to find significant relationships between variables in the database and display the results in easy to read tables and graphs.			ODBC	causal relationships
Bayesian Knowledge Discoverer (BKD) (see Bayesware Discoverer)		Open University http://kmi.open.ac.uk/projects/bkd/	BKD is a computer program able to learn Bayesian Belief Networks from (possibly incomplete) databases. BKD is based on a estimation method called Bound and Collapse and it has been developed within the Bayesian Knowledge Discovery project.	free	Win 95/98/NT		Bayesian networks
Bayesware Discoverer (see Bayesian Knowledge Discoverer)		Bayesware Limited http://bayesware.com/	Bayesware Discoverer is a commercial knowledge discovery program based on Bayesian networks. Bayesware Discoverer is a tool for automated data modelling, case prediction and model validation.		Win 95/98/NT/2000		Bayesian networks
Belief Network (BN) PowerPredictor		Jie Cheng, University of Alberta http://www.cs.ualberta.ca/~jcheng/bnpp.htm	Belief Network PowerPredictor is a data mining program for data modeling, classification, and prediction. This system is an extension of the BN learning system (BN PowerConstructor) to BN based classifier learning and using. It can learn general Bayesian network classifiers and Bayes multi-net classifiers from training data and use these classifiers to classify new data. The system can also perform feature subset selection automatically.		Win 95/98/NT/2000		Bayesian networks
BrainMaker		California Scientific Software http://calsci.com	BrainMaker is a neural network development system designed by seven Caltech mathematicians and engineers. It uses the Back Propagation algorithm. With Standard limited to 512 neurons per layer and 32K connections per layer. With Pro, one can have up to 32K neurons per layer and there's no limit on connections except that the network has to fit in the computer's memory.	Dos/Win $195, Mac $240, BrainMaker Pro. for Dos/Win, $795	Dos, Win, Mac	Reads CSI, MetaStock, SmartTrader (CompuTrack) files as well as Excel, Lotus 1-2-3, dBase, ASCII and binary.	neural networks
BRUTE		Segal, R. (IBM), Etzioni, O., University of Washington http://www.cs.washington.edu/homes/etzioni/	BRUTE data mining software can analyse over 100,000 hypotheses per second, when run on a SPARC-10. In Proceedings of the Twelfth National Conference on Artificial Intelligence, 1996.	shareware	Unix	ASCII text files	neural networks
BusinessMainer BusinessObjects 2000		Business Objects http://www.businessobjects.com/products/	BusinessMiner is a data mining product positioned for the mainstream business user.  BusinessObjects 2000 is a business intelligence (BI) platform and integrated toolset that lets users access, analyse, and share information both within and beyond the enterprise. It is designed to be easy to use and to be secure, scaleable, and extensible.				decision trees
C4.5 Parallel C4.5 (PC4.5) EC4.5		J. R. Quinlan http://www.cse.unsw.edu.au/~quinlan/ http://www.cs.nyu.edu/~binli/pc4.5/ S. Ruggieri, Universita' di Pisa http://www-kdd.cnuce.cnr.it/software/	C4.5 is a decision tree tool. PC4.5 builds classification trees in parallel. EC4.5 improves on C4.5 by adopting the best among three strategies at each node construction. The first strategy uses a binary search of thresholds instead of the linear search of C4.5. The second strategy adopts a counting sort method instead of the quicksort of C4.5. The third strategy uses a main-memory version of the RainForest algorithm for constructing decision trees. This implementation computes the same decision trees as C4.5 with a performance gain of up to 5 times.	C4.5: restricted distribution	PC4.5: SunOS, Solaris, Linux EC4.5: Linux		decision trees
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
CART MARS		Salford Systems http://www.salford-systems.com/	CART is a decision tree tool that automatically sifts large, complex databases, searching for and isolating significant patterns and relationships. CART is the only decision-tree system based on the original CART code developed by world-renowned Stanford University and University of California at Berkeley statisticians; this code now includes enhancements that were co-developed by Salford Systems and CART's originators. MARS is a modeling tool that automates the building of accurate predictive models for continuous and binary dependent variables.		Win 95/98/NT, Unix, Linux, IBM MVS and CMS.	CART’s data-translation engine supports data conversions for more than 80 file formats, including statistical-analysis packages, such as SAS, SPSS; databases, such as Oracle and Informix; and spreadsheets, such as MS Excel and Lotus.	decision trees
CBA		University of Singapore http://www.comp.nus.edu.sg/~dm2/	CBA mines association rules and builds accurate classifiers using a subset of association rules. "Integrating Classification and Association Rule Mining" in the 4th International Conference on Knowledge Discovery and Data Mining (KDD-98).	free			association rules
Ceer		MSI (Metapath Software International Limited) http://www.msi-world.com/	Ceer is a customer-centric scalable data-mart, designed specifically for the wireless industry. Ceer customer manager integrates customer usage data, billing information and demographic and lifestyle information to be used in customer relationship management.
Claudien		Katholieke Universiteit Leuven, Belgium http://www.cs.kuleuven.ac.be/cwis/research/dtai/Research/claudien-E.shtml Research/claudien-E.shtml	Claudien is a clausal discovery engine.	available for academic purposes	Unix (SunOS, Solaris)	ASCII text files	relational rule induction
Clementine	F	SPSS, Inc. http://www.spss.com/clementine/ http://www.spss.com/emine/ SPSS Finland Oy  http://www.spss.com/worldwide/finland.htm	Clementine enables to explore the opportunities in the data backed by a set of modelling techniques to help to find the best result in the shortest amount of time. Clementine's range of applications: predict market share, detect possible fraud, locate new retail sites, assess financial risk, analyse demographic trends and patterns etc.			SQL	Clementine offers  multiple modelling techniques, e.g. linear regression, neural networks, cluster analysis, decision trees, visualisation, rule induction, association modelling etc.
ClustanGraphics		Clustan Ltd. http://www.clustan.com/	ClustanGraphics is a cluster analysis software application, with a standard graphical user interface.	$250	Win 95/98/NT/2000, Sun Solaris	Reads a data matrix of any size.	cluster analysis
CN2		Clark,P.,and Boswell, R., University of Texas, Austin http://www.cs.utexas.edu/users/pclark/software.html#cn2 software.html#cn2	CN2 algorithm inductively learns a set of propositional if...then... rules from a set of training examples. To do this, it performs a general-to-specific beam search through rule-space for the "best" rule, removes training examples covered by that rule, then repeats until no more "good" rules can be found. The algorithm was later improved to replace this evaluation function with the Laplace estimate (EWSL-91 paper, below), and also to induce unordered rule sets as well as ordered rule lists ("decision lists").  In Y. Kodratoff, editor, Machine Learning - EWSL-91.		Unix	ASCII text files	rule induction
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Cognos Scenario Cognos 4Thought Cognos Visualizer	F	Cognos Incorporated http://www.cognos.com/scenario/ Cognos Oy, Helsinki http://www.cognos.com/fi/	The Cognos EBI data mining service consists of: segmentation and classification with Cognos Scenario, predictive modeling with Cognos 4Thought, and visualisation with Cognos Visualizer. Cognos Scenario is designed to spot patterns and exceptions in data and allows users to visualise the information being uncovered in graphs or classification trees. This guided business intelligence mining tool automates the discovery, ranking and presentation of critical factors. Cognos 4Thought is a predictive modeling tool offering the following: Measurement—measure one element against another, and make decisions on where and how to improve. What-if analysis—4Thought gives measures as to the impact of changes to the factors driving the business. Forecasting—analyse historical information over time, then extend this timeline into the future to forecast returns, inventory requirements, growth, and more. Cognos Visualizer delivers interactive, multi-metric data visualistion that lets managers to gain the insight they need to scorecard their business activities and make better decisions every day.		Win 95/98/NT	Scenario supports data from ASCII text files, Excel, and Lotus 1-2-3, dBase tables, and via Impromptu reports: InterBase, Open Ingres, Centura SQLBase, Informix, MS SQL Server, Oracle, Sybase, Adaptive Server, MDI DB2 Gateway, OmniSQL Server, Sybase DirectConnect, ODBC.	segmentation and classification, predictive modelling, visualisation
Data Engine		Management Intelligenter Technologien GmbH (MIT), Germany http://www.mitgmbh.de/	Data Engine is a software for intelligent data analysis and data mining by using neural networks, fuzzy logic and statistical methods. Data Engine can be extended by the user via user-defined function blocks.  DataEngine ADL is a library for the integration of models from the fields of fuzzy technology and neural networks, created using DataEngine, into own applications.	DataEngine Workstation License Euro 5.000.- DataEngine ADL for Win 95/98/NT Euro 800.-	Win 95/98/NT	Via OLE DB/ODBC, MS Excel files, ASCII text files	DataEngine is a software tool for data analysis combining fuzzy rules, fuzzy clustering, neural networks and fuzzy neural systems with mathematics, statistics and signal processing.
Data Mining Suite		Information Discovery, Inc. http://www.datamining.com/dmsuite.htm	The Data Mining Suite works directly on large SQL repositories with no need for sampling or extract files. It accesses large volumes of multi-table relational data on the server, incrementally discovers powerful patterns and delivers automatically generated English text and graphs as explainable documents on the intranet. The Data Mining Suite consists of the modules: Rule-based Influence Discovery, Dimensional Affinity Discovery, Trend Discovery Module, Incremental Pattern Discovery, Forensic Discovery, and The Predictive Modeler.			The Data Mining Suite has been specifically tuned to work on SQL databases with a large number of rows. It can deal with data sets of 50 to 100 million records on parallel machines.	rule-based influence discovery system
Databeacon		InterNetivity Inc, Canada http://www.databeacon.com/	Databeacon.com allows to add interactive analysis and reporting capabilities to any Web site containing HTML data tables.		Win 95/NT, Linux, Unix	ASCII text files, URLs, ODBC and others
DataMite		Logic Programming Associates (LPA), England http://www.lpa.co.uk/	DataMite is a tool for investigating data from ODBC-compliant relational databases through the synthesis of clusters and rule induction with queries direct to the database engine.		Win 95/NT	ODBC	rule induction, clustering
Datasift		Universita' di Pisa, Italia http://www.di.unipi.it/Evaluation/turini.html	A market basket analysis project in collaboration with CNUCE-CNR, Pisa, and COOP Toscana Lazio, a division of one of the major Italian supermarket companies. The project has delivered a prototype of an intelligent system for market basket analysis, which integrates the deductive capabilities of a logic-based database language, LDL++, developed at UCLA, with the inductive capabilities of diverse data mining algorithms and tools, notably association rules. An application to supermarket sales data has been developed, which supports business rules for the market analysts, such as measures of the effectiveness of a promotional campaign on purchasing behaviour.				association rules
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
DB2 Intelligent Miner	F	IBM http://www-4.ibm.com/software/data/db2/ Suomen IBM http://www.fi.ibm.com/	IBM DB2 Intelligent Miner for Data enables users to mine structured data stored in conventional databases or flat files. Capabilities include support for the following methods:  Creation of classification and prediction models,  Discovery of associations and sequential patterns in large databases  Automatic segmentation of databases into groups of related records  Discovery of similar patterns of behaviour within special time sequences Intelligent Miner for Text harvests information from text sources such as customer correspondence, online news services, e-mail and Web pages. It has the ability to extract patterns from text, organise documents by subject, find predominant themes in a collection of documents, and search for relevant documents using queries		Servers: AIX, OS/390, OS/400, Solaris, Win NT Clients: AIX, OS/2, Win 95/NT	DB2, flat files, or any of a variety of data sources accessible by DataJoiner, such as Oracle, Terradata. A high-speed extract is provided to import into DB2 Universal Database data from Oracle, Sybase, or DB2 for OS/390 databases. Parallel DB2 processing is supported and can be leveraged along with the deployment of Intelligent Miner's parallel data mining capabilities for large-scale mining runs.	Multiple techniques are often used in combination to address a specific business problem, e.g. neural networks, decision trees.
DBMiner		DBMiner Technology Inc.  c/o Intelligent Database Systems Research Laboratory, Simon Fraser University, Canada http://db.cs.sfu.ca/DBMiner/	DBMiner is a data mining tool to discover knowledge from large databases. DBMiner combines database and machine learning techniques to extract and generate different types of rules from the primitive data: characteristic rules, discriminant rules, association rules, etc.  DBMiner 2.0 (Enterprise) runs on top of MS SQL Server 7.0 Plato data warehouse tool. This provides a integration of the existing relational databases and data warehouse/data mart systems with the mining capabilities of DBMiner.	$999	Win 95/98/NT, Unix	ODBC	statistical methods, rule induction, multiple mining functions and a data mining query language: DMQL
dbProphet		Trajecta, Inc. http://www.trajecta.com	dbProphet is a analysis and data mining software package which utilises adaptive learning technologies, such as neural networks, to create sophisticated predictive models of complex market forces and customer behaviour.		Win NT, Unix		neural networks
DD Series		Data Distilleries B.V., Netherlands http://www.datadistilleries.com/	DD Series is a analytical CRM solution that realises an enterprise-wide personalised customer experience and is a solution for multi touchpoint personalisation. DD Series consists of four components:  DD/Marketer. Line-of-business user tool for defining sales and marketing activities  DD/Expert. Tool for configuring DD/Marketer  DD/Dsire. DD Series' online scoring component  DD/Server. The central Customer Behaviour Modelling (CBM) discovery server, where analyses take place and where customer models are stored.		Unix, Mac, Win 3.x/95/98/NT, OS/2	Dbase Paradox, Foxpro, Oracle, Sybase, ODBC	neural networks, statistical methods, decision trees, rule induction, Bayesian network
DeltaMiner		Bissantz & Company GmbH,  Germany http://www.bissantz.de	DeltaMiner integrates new search techniques and business intelligence methodologies into an OLAP front-end that embraces the concept of "Active Information Management."		Win 95/98/NT	Open Database-connectivity. With Version 3.7 it’s possible to use DeltaMiner as an analysis-frontend for MIS ALEA, TM/1, MS OLAP Services and Oracle Express.	neural networks, statistical methods
DI-Diver		Dimensional Insights http://www.dimins.com/	DI-Diver brings together corporate data and transforms it into a multidimensional model that non-technical managers can navigate following the natural thought processes of the human mind.		Unix, Mac, Win 3.x/95/98/NT	ODBC, can read any flat, tab or comma delimited, ASCII file.	statistical methods
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
DX Solution Series		Knowledge Industries, Inc. http://www.kic.com	The DX Solution Series product line consists of three major software components: DXpress - Windows based tool for building and compiling Bayesian networks.  WIN-DX - Windows user interface program for viewing the results of Bayesian network computations. Its primary purpose is to verify and validate belief networks as they are being developed. API-DX - Bayesian network inference engine callable by user developed software.		Win 95/98/NT		Bayesian networks
EDS Digital Services	F	Electronic Data Systems Corporation (EDS) http://www.eds.com/ EDS Finland Oy http://www.eds.fi	Customer Intelligence Services - Provides services to collect, manage, augment, analyse and apply customer data in support of marketing and sales efforts. They also include resource management to support these efforts.				customer profiling and segmentation techniques, custom predictive models, desktop data mining, and reporting capabilities
Ergo		Noetic Systems Incorporated http://www.noeticsystems.com/ergo.shtml	Ergo is a Bayesian Network editor and solver.		Win, Mac		Bayesia networks
GainSmarts		Urban Science http://www.urbanscience.com/GainSmarts.html	GainSmarts is a data mining system in support of database marketing decisions, encompassing the entire range of the knowledge discovery and data mining, including:  ODBC data import  exploratory data analysis  transformation of variables  feature selection  data mining  knowledge evaluation and model validation. Numerous statistical tests are used to evaluate knowledge and validate results.		Written in SAS and C, GainSmarts requires SAS (BASE & STAT- version 6.12). Currently, supported platforms include: MS Win NT, Unix: Compaq True64 Unix, Sun Solaris, HP-UX	ODBC	The data-mining engine contains a profiling module to segment an audience employing automatic decision trees, and predictive modelling involving discrete and continuous regression models and AI-based models to predict customers' choice.
Genio Miner		Hummingbird Ltd., Canada http://www.hummingbird.com/products/dirs/genio/geniominer.html genio/geniominer.html	Genio Miner integrates data mining with data acquisition. Genio Miner components: Genio Miner Workbench. A graphical workbench environment for creating and managing data mining projects. Genio Designer. A multi-user graphical environment for designing data transformation and exhange processes. Genio Engine. A scalable,multi-threaded transformation engine. Genio Scheduler. A program that deploys and controls processes scheduled on a time and event basis. Genio Repository. An object-oriented, open repository residing on any RDBMS.		Win NT	IBM DB2, MS SQL Server, Oracle, Sybase, flat files (delimited or fixed), ODBC	Algorithms: CHAID, C4.5, CART, fuzzy rule-based training, Learning Vector Quantisation, Naive Bayesian /Adaptive Boost, Symbolic Nearest Mean, Back-Propagation, Multi-Layer Perception Neural Network, Probabilistic Neural Network, Radial Basis Function Neural Network, HCL/ MinerTREE Decision Tree, Gauss Mixture Clustering, K-means Clustering, Kohonen SOM
GrossGraphs		Belmont Research http://belmont.com/	CrossGraphs is visualisation and reporting software that presents data as a series of graphs to help highlight trends, identify anomalies, and show relationships among many different variables.	$795 (Win)-$1,595	Win 95/95/NT, Mac,  HP-UX, Solaris	dBase, Oracle, ASCII text data files, SAS, ODBC-compliant sources such as Excel, Access, Sybase, etc	statistical methods
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Hugin		Hugin Expert A/S, Denmark http://www.hugin.dk/products.html	Hugin is a suite of Bayesian Network reasoning tools.	$2640 -			Bayesian networks
iDecizion JWAVE		Visual Numerics, Inc. http://www.vni.com	iDecizion combines data visualisation and numerical analysis tools with database connections, giving users an integrated solution that analyses and makes graphical sense of large volumes of complex corporate data.  JWAWE is based multitiered architecture that enables to create applications. Included is a set of analysis and visualisation routines..
iEnterprise		Applix, Inc. http://www.applix.com/	Internet-based iEnterprise offers organisations the ability to manage and analyse customer data, as well as provide a collaborative solution that extends access of this data to customers, employees and partners. With Applix iEnterprise, companies can run their entire enterprise from a central site, enabling users around the globe to access corporate information using an Internet browser.		Win 95/NT, mobile client platforms	MS SQL Server , Oracle, Informix (Special Order Only), Sybase (Special Order Only), ODBC
IND		NASA Ames Research Center http://ic-www.arc.nasa.gov/ic/projects/bayes-group/ind/IND-program.html /ind/IND-program.html	A common approach to supervised classification and prediction in artificial intelligence and statistical pattern recognition is the use of decision trees. A tree is "grown" from data using a recursive partitioning algorithm to create a tree which (hopefully) has good prediction of classes on new data.  IND consist of four basic kinds of routines; data manipulation routines, tree generation routines, tree testing routines, and tree display routines. The data manipulation routines are used to partition a single large data set into smaller training and test sets. The generation routines are used to build classifiers. The test routines are used to evaluate classifiers and to classify data using a classifier. And the display routines are used to display classifiers in various formats.	export restrictions	Unix		Decision trees. Standard algorithms are Breiman, Friedman, Olshen, and Stone; and Id3 and its successor C4 (by Quinlan). As well as reimplementing parts of these algorithms and offering experimental control suites, IND also introduces Bayesian and MML methods and search in growing trees. These produce more accurate class probability estimates that are important in applications like diagnosis.
JAM		Columbia University http://www.cs.columbia.edu/~sal/JAM/PROJECT/	Java Agents for Meta Learning (applications to fraud and intrusion detection in financial information systems).	free
Kaidara Commerce Kaidara Advisor		Kaidara http://www.kaidara.com/	Both product lines are built on top of Kaidara's Case-Based Reasoning (CBR) and data mining engines.		Win, Unix, Linux
Kepler		GMD, Germany http://ais.gmd.de/KD/kepler.html	The central goal in developing Kepler was to create an integrated and flexible data mining system that that can solve a multitude of data mining tasks.		Unix, Win 95/98	ASCII text files	Decision trees, neural backpropagation networks, discovery of statistically interesting subgroups, nonlinear regression, nearest neighbour methods and multirelational algorithms are all available as part of the current set of plug-ins.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
KINOsuite-PR		Toshiba Corporation http://www2.toshiba.co.jp/datamining/index.htm	KINOsuite-PR is a tool which extracts rules from trained neural networks. These rules can be used for new product planning and trend analysis etc.  KINOsuite-PR can generate predictions using a neural network and provides rules extracted from the network and can be applied to continuous values. Decision trees can be applied after discretization of continuous classes, but accuracy is sacrificed in the discretization process.				neural networks, decision trees
Knowledge Discovery Engine Business Intelligence Engine		Net Perceptions, Inc. http://www.kd1.com	Knowledge Discovery Engine (& Business Intelligence Engine) provide a understanding of customers, products and promotions.		Sun Solaris, IBM AIX, NCR	Oracle, Informix, DB2, Teradata
KnowledgeMiner		http://www.knowledgeminer.net/	KnowledgeMiner is an artificial intelligence tool designed to extract hidden knowledge from data. It was built on the cybernetic principles of self-organisation: Learning a completely unknown relationship between output and input of any given system in a way from a very simple organisation to an optimally complex one.	$120-$780	Mac		KnowledgeMiner uses self-organising neural networks to discover problem structure. Inductive learning algorithms: GMDH Neural Networks, analog complexing, Fuzzy rule induction.
KnowledgeSEEKER KnowledgeSTUDIO		ANGOSS Software Corporation http://www.angoss.com/angoss.html	KnowledgeSEEKER is a data mining decision tree tool.  KnowledgeSTUDIO is a data mining application, featuring multiple data mining models in a visual, easy-to-use interface.  KnowledgeAccess is a data mining plug-in for Microsoft Access. KnowledgeExcelerator is a data mining plug-in for Microsoft Excel		KnowledgeSEEKER runs on Unix (AIX, HP-UX, IRIX, Digital Alpha, Sinux, Solaris, SCO and Linux), Win 3.1/95/98/NT. KnowledgeSTUDIO client/stand-alone workstation runs on Win 95/98/NT. The data mining server component, KnowledgeSERVER, runs on Win NT Server and Win NT workstation, and  is planned for Solaris.	Access, dBase II, III and IV, ODBC, SAS, SPSS	Data mining algorithms supported include CHAID, XAID, K-Means, and Entropy decision tree algorithms, as well as multi-layered perception, radial basis formation and probabilistic neural networks, and linear and logistic regression.
KnowledgeSync 2000		Vineyardsoft http://www.vineyardsoft.com/	KnowledgeSync 2000 is a notification software application that supercharges CRM, ERP, and related solutions with the alert messaging technology. KnowledgeSync sends data from database source via a device or method, including PDA, pager, e-mail, fax, cellular phone, and the web by alerting users to critical conditions in application data and sending them the information they need to make crucial business decisions.			ODBC	Alerts are based on trend analysis and conditions across multiple business applications.
LMDT (Linear Machine Decision Trees)		Purdue University http://mow.ecn.purdue.edu/~brodley/software/lmdt.html software/lmdt.html	LMDT builds linear machine decision trees (based on Brodley and Utgoff papers).		Unix		decision trees
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
MarketMiner ModelQuest		MarketMiner Inc. http://www.marketminer.com/	MarketMiner automatically selects the best mining technique using statistical networks, logistic and linear regression, K nearest neighbours, and decision trees (C4.5). ModelQuest is a general data mining tool. On-Line solution: ListAnalyst.com Desktop solutions: MarketMiner ListAnalyst, MarketMiner Analyst, MarketMiner Expert	MarketMiner analyst pricing starts at $29,000. ModelQuest prices starts at $29,000. ListAnalyst.com:$499 -$999 per analysis,  ListAnalyst annual license $4,950.	Win 95/98/NT		neural networks, decision trees, statistical methods, and other methods
MDEP FDEP		I. Savnik, P.A. Flach, Universität Freiburg http://www.informatik.uni-freiburg.de/~savnik/mdep.html /mdep.html	MDEP is a program for the discovery of multivalued dependencies from relations (two algorithms are defined). The discovered dependencies may be utilised for restructuring the database but also for query optimisation. The discovery of multivalued dependencies (as well as functional dependencies) can assist in the process of discovery of other types of interesting patterns from relational databases by revealing the internal structure of datasets. FDEP induces functional dependencies from a given input relation (three algorithms).				association rules
MineSet MLC++	F	Silicon Graphics, Inc. http://www.sgi.com/software/mineset/ http://www.sgi.com/Technology/mlc/ WM-data Faci Oy http://www-europe.sgi.com/global/fi/	MineSet is a scalable client/server tool set for extracting information from data warehouses, mining the data with sophisticated analytical algorithms, and revealing newly discovered patterns and connections through intuitive, interactive, visual displays. SGI MLC++ is used in SGI's MineSet product as the main engine for the server data mining. MLC++ provides general machine learning algorithms that can be used by end users, analysts, professionals, and researchers. The main objective is to provide users with a variety of tools that can help mine data, accelerate development of new mining algorithms, increase software reliability, provide comparison tools, and display information visually. MLC++ (V2.0 and higher) includes improvements to MLC++. These improvements are research domain only and are available in both source and object code formats. MLC++ is an attempt to extract commonalities of machine learning algorithms and decompose them for a unified view that is simple, coherent, and extensible.	MLC++ (up to version 1.3.X) was developed at Stanford University and was public domain; that version is still distributed as such by SGI.	MineSet client and server modules are supported on all SGI platforms running IRIX 6.2 or above. MineSet functionality can also be made available on PCs running Hummingbird Communication's Exceed 3D and other UNIX X servers supporting the industry-standard OpenGL.	Informix, Oracle, Sybase	MineSet supports generation and analysis of association rules and classification models, used for prediction, scoring, segmentation, and profiling. Combining these models with animated, interactive visualisation. MineSet supports three classification models: decision trees, option trees, and evidence (Simple-Bayes) classifiers.
MSBN	F	Microsoft http://www.research.microsoft.com/research/dtg/msbn/ /dtg/msbn/	Members of the Decision Theory & Adaptive Systems Group within Microsoft Research have created a Windows application called MSBN32.EXE which allows the creation, assessment and evaluation of Bayesian belief networks. The MSBN32 executable uses a version of the proposed Bayes Net Interchange Format, a text file representation of belief networks.	The MSBN tool ensemble is available free of charge for non-commercial users in research organisations and educational institutions.	Win		Bayesian belief networks
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
MVSP		Kovach Computing Services, Wales http://www.kovcomp.com/mvsp/	MVSP is a program that performs a number of multivariate numerical analyses useful in many scientific fields. It calculates three basic types of analysis ordinations: principal components, principal coordinates, and correspondence/ detrended correspondence analyses.	$140	Dos, Win 3.x/95/98/NT/2000	Data import and export; Lotus 1-2-3 and Symphony, Excel, Quattro, xBase, Paradox, SIMSTAT, plain text and Cornell Ecology Programs.	statistical methods
Netica		Norsys Software Corp., Canada http://www.norsys.com/netica.html	Netica is a program for working with belief networks and influence diagrams. The Netica API is a library of C-callable functions for working with (Bayesian) belief networks and influence diagrams. It contains functions to build, modify, and learn networks, as well as a inference engine.	$1185	Win 95/NT, Mac and Unix (under development)		belief (Bayesian) networks
Neural Network Toolbox		MathWorks, Inc. http://www.mathworks.com/products/neuralnet/	Neural Network Toolbox is an environment for neural network research, design, and simulation within MATLAB.		Win 95/98/NT, Unix, Linux, Mac		neural networks
Neural networks tools		Pacific Northwest National Laboratory (PNNL) http://www.emsl.pnl.gov:2080/proj/neuron/neural/systems/software.html neural/systems/software.html	Commercial Software tools for implementing Neural Networks and Connectionism.				neural networks
Neural networks tools		Pacific Northwest National Laboratory (PNNL) http://www.emsl.pnl.gov:2080/proj/neuron/neural/systems/shareware.html neural/systems/shareware.html	Freeware and Shareware tools for implementing Neural Networks and Connectionism.				neural networks
NeuralWare products		NeuralWare http://www.neuralware.com/	NeuralWare offers technology for the development and deployment of neural networks and advanced empirical models.	$1995 - $14995	Dos, Win, Sun, RS6000, SGI		neural networks, fuzzy logic, statistics and genetic algorithms
NeuroShell Trader		Ward Systems Group, Inc. http://www.wardsystems.com/	NeuroShell Trader is trading software and can learn to solve prediction, classification and optimisation problems common to business needs.	$795 - $2295		Reads TradeStation 2000i, 4.0, and SuperCharts files, as well as MetaStock, AIQ, CSI, and ASCII data files	Over 700 technical indicators, neural network predictions, charting interface, trading strategies (rules), genetic algorithm optimisation (NeuroShell Trader Professional).
NeuroSolutions Trading Solutions		NeuroDimension, Inc. http://www.nd.com/products/nsv3.htm	NeuroSolutions is NeuroDimension's base product. It combines a modular, icon-based network design interface with an implementation of advanced learning procedures, such as recurrent backpropagation and backpropagation through time. TradingSolutions is a software product that helps to make better trading decisions by combining traditional technical analysis with state-of-the-art artificial intelligence technologies. Use any combination of financial indicators in conjunction with advanced neural networks and genetic algorithms to create trading models. Other products: The Custom Solution Wizard, NeuroSolutions for Excel, Genetic Server and Genetic Library.	Trading Solutions $995	Win 95/98/NT/2000		neural networks
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Nuggets		Data Mining Technologies, Inc. http://www.data-mine.com/	Nuggets uses proprietary search algorithms to develop English "if - then" rules. These algorithms use genetic methods and learning techniques to "intelligently" search for valid hypotheses that become rules. Nuggets also provides a suite of tools to use the rules for prediction of new data, understanding, classifying and segmenting data. The user can also query the rules or the data to perform special studies. Handles up to 235 variables with 245 values for each. e-Nuggets is the true rules induction technology to be used in real-time personalisation.		Win 98/NT		rule induction with validation, prediction, Siftagents rule generation, and rule query modules
OC1 (Oblique Classifier 1)		The Johns Hopkins University http://www.cs.jhu.edu/~salzberg/announce-oc1.html	OC1 is a decision tree induction system designed for applications where the instances have numeric (continuous) feature values. OC1 builds decision trees that contain linear combinations of one or more attributes at each internal node; these trees then partition the space of examples with both oblique and axis-parallel hyperplanes. OC1 has been used for classification of data representing diverse problem domains, including astronomy, DNA sequence analysis, and others.	Commercial users are required to obtain a license.	OC1 has been used on Suns, SGIs and DECs in Unix environments and on PCs under Linux and DOS environments.		decision trees
ODBCMINE		Intelligent Systems Research http://members.nbci.com/gvaughan/odbcmine.htm	ODBCMINE generates decision rules from ODBC databases using the C4.5 classification model algorithm. It analyses the data in any ODBC data source, and writes decision rules in ASCII to the standard output device.	shareware	Win	ODBC	decision trees
OMEGA		KiQ Ltd. http://www.kiq.com/	KiQ offers the OMEGA predictive data mining system and related services for use in data mining, targeting, credit and insurance risk management and business strategy management.
Oracle Data Mining Suite (before Darwin)	F	Oracle http://www.oracle.com/ip/analyze/warehouse/datamining/ datamining/ Oracle Finland Oy http://www.oracle.com/fi/	Oracle Data Mining Suite enhances Oracle's E-Business Suite customer relationship management software and Oracle Business Intelligence Tools by generating new customer insights. With Oracle Customer Intelligence, companies will be able to better manage their ongoing relationships with customers and retain customers by analysing customer acquisition, retention, profitability, satisfaction, loyalty, and lifecycle to understand the impact of different factors on customer retention. Customer Intelligence is a component of Oracle Service Online.	http://oraclestore.oracle.com/	AIX-based systems, Compaq Tru64 Unix, HP 9000 Series HP-UX, MS Win NT, Sun SPARC Solaris	Oracle Data Mining Suite imposes no limit on the amount of data to be mined. Oracle gateways provide access to data stored in other databases.	Oracle Data Mining Suite features parallel implementations of classification and regression trees, neural networks, k-nearest neighbours (memory-based reasoning), regression, and clustering algorithms.
Orchestrate		Torrent Systems, Inc. http://www.torrent.com/	Orchestrate provides a development environment and software infrastructure that enables enterprises to build and deploy CRM, eCRM, Web mining, data mining, demand forecasting, and other large-scale analytical applications that can process and analyse massive amounts of online and offline data.			UNIX flat files, such as Web server logs; RDBMS tables (IBM DB2 UDB, Oracle, Informix, and NCR Teradata); COBOL programs; SAS steps; third-party applications like SAS, i.d.Centric's SyncSort etc.	parallel training and application of models, neural networks, decision trees, hybrid trees, clustering, statistics
Partek		Partek Incorporated http://www.partek.com/	Partek software is designed to find patterns in large multivariate data.		Silicon Graphics, Sun, HP workstations, Linux PC based workstations, Win 98/NT/2000	Oracle/ODBC databases, Web (URL's), comma separated (CSV) files, flat files	Visual data mining combined with statistical, neural network, and other pattern recognition techniques.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
PATTERN		Magnify, Inc. http://www.magnify.com/	Magnify is a provider of data mining services with their own tool for data mining very large data sets.		Unix
Pilot Decision Support Suite (PDSS)		Pilot Software, Inc. http://www.pilotsw.com/solutions/index.htm	Pilot DSSis a platform for defining and deploying business intelligence applications for corporate networks and the Internet.
PolyAnalyst		Megaputer Intelligence, Inc. http://www.megaputer.com	PolyAnalystis a broad selection of exploration engines that allows the user to predict values of continuous variables, explicitly model complex phenomena, determine the most influential independent variables, solve classification and clustering tasks, and process transactional data. See WebAnalyst.		Win 95/98/NT	Oracle, DB2, Informix, Sybase, MS SQL Server, or any other ODBC-compliant database.	find laws (SKAT), PolyNet Predictor (neural net and GMDH hybrid),  clusters, decision trees, find dependencies, classify (Fuzzy logic), discriminate, memory based reasoning, market basket analysis, stepwise linear regression, summary statistics
Previa Studio Previa Classpad		Elseware S.A., France http://www.elseware.fr/en/download/ f_downloads.htm	Previa Studiois a specialised interactive environment for the definition of forecasting models.  Previa Classpad provides an interactive environment for the definition of classification models.				An interactive environment for classification using neural networks, decision trees, and Bayesian networks.
ProForma		Neural Innovation Ltd., UK http://www.neural.co.uk/	ProFormais a predictive model building software suite. It builds solutions based on the relationships between different variables describing individual customers. Its solutions are based on the principle that a combination of a set of variables will influence a person's behaviour. ProForma discovers those relationships and uses them to build a predictive system. The model is exported from ProForma ready to be embedded in any operational system.				neural networks
Quadstone System Decisionhouse		Quad Stone, Scotland http://www.quadstone.com/	Quadstone Systemis a state-of-the-art software. It collects customer data from all channels and data sources and translates that data into information that can be used to take immediate action.  Decisionhouse is a software tool that helps marketers understand and predict customers’ behaviour to drive more profitable and valuable customer relationships. It is a packaged solution for analysing and predicting behaviour. Decisionhouse provides customer intelligence through fast counts, predictive models, propensity scores, and profitability values that can be deployed immediately to enhance the value and return from CRM activities.		Unix servers, Unix and Win 95/98/NT clients	Oracle, MS SQL Server, Sybase, NCR Teradata, ASCII flat file format	visualisation, selection, Drill-Down, decision trees, discriminant analysis, logistic and regression, Gini and Kolmogorov-Smirnov analysis
Q-YIELD		Quadrillion Corporation http://www.quadrillion.com/	Q-YIELDfinds explanations for yield variation.		Win 9x/NT	ODBC	statistical methods, rule induction
ROC Convex Hull		Tom Fawcett, Foster Provost http://www.hpl.hp.com/personal/Tom_Fawcett/ROCCH/index.html ROCCH/index.html	A robust framework for evaluating learned classifiers, based on ROC analysis, which enables to analyse and visualise classification performance separately from assumptions about class distributions and error costs. The method computes the ROC convex hull and allows to:  analyse classifier performance over a broad range of performance conditions (error costs and target class distributions),  determine the range of conditions under which a given classifier will be best, and  determine easily the best available classifier(s) for any particular conditions.	a Perl program, GNU General Public License			ROC analysis
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Rosetta		The Norwegian University of Science and  Technology, NTNU http://www.idi.ntnu.no/grupper/KS-grp/	Rosettais a toolkit for logical data analysis based on discernibility considerations. Rosetta is designed to support the overall data mining and knowledge discovery process; from initial browsing and preprocessing of the data, via computation of minimal attribute sets and generation of if-then rules or descriptive patterns, to validation and analysis of the induced rules or patterns. Rosetta is intended as a general purpose tool for discernibility-based modelling, and is not geared specifically towards any particular application domain. "Aleksander Øhrn and Jan Komorowski. Rosetta - a rough set toolkit for analysis of data." In Proceedings of the third International Conference on Information Sciences, 1997.		Win NT/98/95/2000	ODBC	Genetic algorithms, rough sets, statistical methods, rule induction.
Rough Enough		Troll Data as,  Norway http://www.trolldata.no/torvill/	The Rough Enough system supports the process of data mining within the theoretical framework of rough sets. At 15th IMACS World Congress on Scientific Computation, Modelling and Applied Mathematics, 1997. The present version of Rough Enough is developed under the 4GL DBMS Paradox for Windows.		Dos, Win 3.x/9x/NT	ASCII text files, Paradox files	rough sets, rule induction
RuleQuest data mining tools: See5/C5.0 Cubist GritBot Magnum Opus		RuleQuest Research Pty Ltd, Australia http://www.rulequest.com/	See5 /C5.0. This system constructs classifiers in the form of decision trees and rule sets. See5/C5.0 has been designed to operate on large databases and incorporates innovations such as boosting.  Cubist produces rule-based models for numerical prediction. Each rule specifies the conditions under which an associated multivariate linear sub-model should be used. Cubist models often yield more accurate predictions than simple linear models without giving up the advantages of interpretability.  GritBot is a data cleansing tool that helps you to audit and maintain data quality. Working from the raw data alone, GritBot automatically explores partitions of the data that share common properties and reports surprising values in each partition. GritBot uncovers anomalies that might compromise the effectiveness of your data mining tools.  Magnum Opus finds association rules from data.	$375-750	Win 95/98/NT, Linux, Solaris, Irix		decision trees, rule induction
SAI ClickIt		NeoTide http://www.neotide.fi/	SAI is a database system for infectious diseases surveillance at the hospital. It is a Windows- based client/server system, using a centralised database for collection of data on every infection and all use of antibiotics at the hospital.  ClickIT is a general purpose tool for data mining through the web server. It lets to surf through the organisation's old and new databases, selecting and aggregating data on the fly as the user clicks through tables and data.		Windows-based Client/Server system	ODBC, web server supporting ISAPI
SAS Data Mining Solution Enterprise Miner	F	SAS Institute, Inc. http://www.sas.com/products/miner/ SAS Institute Oy http://www.sas.com/offices/europe/finland/	Enterprise Minerhelps to reveal trends, explain known outcomes, predict future outcomes and identify factors that can secure a desired  effect -- all from collected demographic data and customer buying patterns. Enterprise Miner's "Sample, Explore, Modify, Model, Assess" (SEMMA) approach provides users with a logical, organised framework for conducting data mining. Beginning with a statistically representative sample of the data, this methodology makes it easy to apply exploratory statistical and visualisation techniques, select and transform the most significant predictive variables, model the variables to predict outcomes, and confirm a model's accuracy. By assessing the results gained from each stage of the process, the user can determine how to model new questions raised by the previous results, and thus return to the exploration phase for additional refinement of the data.				Enterprise Miner gives a range of integrated models and algorithms -- including decision trees, neural networks and regression
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
SIPINA for Windows (SIPINA_W©)		University of Lyon, Laboratoire E.R.I.C. http://eric.univ-lyon2.fr/~ricco/sipina.html	SIPINA_W©is a software which can extract knowledge from data. SIPINA_W© learns from quantitative and qualitative data. It produces a decision graph which is a generalisation of decision trees. Decision graphs and trees can be transformed into productions rules and stored in a Knowlege Base System (KBS). SIPINA_W© analyses the rules and detects several anomalies such as redundancy, contradictions,... and cancels them. SIPINA_W© can merge many KBS and optimise the final KBS. The validation of the learning is performed via an inference engine.	shareware	Win 9x/NT	Accepted file formats are: Lotus 1-2-3 (WKS), Excel spreadsheet (XLS, v.4 and v.5), text file. The theoretical capacities of the software are:  16384 attributes,  16380 examples	Several methods are implemented:  CART, Elisee, the Chi-2 criterion, ID3, C4.5, ChAid, SIPINA, MDL, WDTaiqm
sphinxVision WebSemba! Fact-it!		Asoc AG, Germany http://www.asoc.de/	sphinxVisionsupports the search for correlations between the factors being analysed, having been developed for the express purpose of combining the different skills of the human user and the computer. This capability of exploring data makes sphinxVision a suitable tool for discovering knowledge in databases They use a neural network of the Kohonen-type. WebSemba! combines knowledge accumulated in models built with sphinxVision and web based applications which use these models.  Fact-it! is for data visualisation.		IRIX, Win NT		neural networks and fuzzy logic
S-PLUS		MathSoft http://www.mathsoft.com/splus/	S-PLUS is a solution for exploratory data analysis, statistical data mining, and data visualisation. S-Plus is based on the S language (over 4200 built-in functions; users may modify functions and write new functions; data structures include vectors, matrices, arrays, and lists; variable length argument lists; special representation of categoricals, missing values, and infinite quantities; validation suite of test cases to confirm accuracy of S-PLUS output and interactive browser for debugging).		Win 95/98/NT/2000, Solaris, IRIX, HP-UX, Linux	Import SAS, SPSS, Excel and other file formats. Import data from Bloomberg, FAME, and LIM.	Basic statistics, regression, nonlinear regression and minimisation, mixed effects models, classification, nonparametric regression, ANOVA, smoothing and interpolation, multivariate analysis, cluster analysis, quality control, survival, time series, mathematical computation, user contributed code
STATISTICA Neural Networks		StatSoft, Inc. http://www.statsoft.com/stat_nn.html#platforms	STATISTICA Neural Networks is a neural networks analysis package. It can be used as a stand-alone application or interface with STATISTICA or Quick STATISTICA. Intelligent Problem Solver is a tool that can guide the user through the necessary procedures for creating neural networks. The networks can be of practically unlimited size with up to 128 layers per network. Optional Source Code Generator add-on available (in C or C++ file).				neural networks
SuperQuery		AZMY Thinkware, Inc. http://www.azmy.com/	SuperQuery Office Edition is a data mining tool for MS Excel and Access data files. SuperQuery Discovery contains support for most data sources, features for analysing related tables, tuning the data mining engine, additional virtual columns and expanded customisation of the user interface.	Office Edition: $149.95, Discovery Edition:  $449.95	Win 9x/NT	The Office edition of SuperQuery directly reads MS-Access, and MS-Excel. The Discovery edition directly reads MS-Access, xBASE, Borland Paradox, MS-Excel, and text files, other databases through ODBC drivers.	statistical methods, rule induction
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
thinkCRA		thinkAnalytics Corporation http://www.thinkanalytics.com/product.html	thinkCRAprovides an automated and intelligent customer information analysis solution for both e-business and traditional business models. The suite delivers customer understanding through the integration and knowledge sharing of customer segmentation, prediction of churn, product value and affinity, and marketing initiative result feedback.		Client: Win 95/98/NT/2000, Solaris, HP-UX Servers: Win NT/2000, Solaris, HP-UX, AIX. Linux Intel based (x86)
WebAnalyst		Megaputer Intelligence, Inc. http://www.megaputer.com	WebAnalystintegrates the data and text mining capabilities of Megaputer's analytical software directly into the web site, enabling individualised, automated targeted marketing; automatic discovery and implementation of cross-sell opportunities; and customised data collection. WebAnalyst profiles the web site resources using text analysis techniques, applies data and text mining algorithms to determine visitor interests and preferences, and then dynamically identifies the most appropriate resources to serve each visitor at every moment.		Clients: Win 95/98/NT/2000 Host HTTP server: no known restrictions, the HTTP server can be installed on the separate computer.	Server interfaces with exploration engines OLE DB for data mining.	Exploration engines: decision tree, market basket analysis, cluster, linear regression, find laws, find dependencies, memory based reasoning, classification
WEBSOM	F	Gurusoft Oy, Espoo http://www.gurusoft.fi/	The WEBSOM method can be used to automatically organise large collections of text documents onto visual map displays that facilitate exploration and search. Each point on the map is like a "pigeon-hole" for groups of documents. Documents of similar content are placed in the same or an adjacent location. The WEBSOM method has been developed at the Neural networks Research Centre of Helsinki University of Technology.				The method is based on the use of the Self-Organising Map (SOM) algorithm to organise the data.
WizWhy WizRule		Wizsoft Inc. Israel http://www.wizsoft.com/	WizWhy automatically reveals all the if-then rules in the data you analyse, and on the basis of the rules summarises the data, points at interesting phenomena in the data, issues predictions for new cases. WizRule reports the rules, and the cases deviating from the norm. Display the content of the deviated cases. Sorts the deviated cases by their level of unlikelihood.	WizWhy $3995, WizRule $1395	Win 95/NT		association rules
Xchange eCRM Solutions		Exchange Applications http://www.xchange.com/	Xchange Dialoguemeasures customer value, develops communications strategies, manages cross-channel interactions as well as captures and analyses communications effectiveness. Xchange Real Time provides a conduit for rapid two-way dialogue between companies and customers, and serves as a bridge for cross-channel, enterprise integration.  Xchange EnAct enables managers in a branch office or retail location to use locally gathered data to tailor offers for their local markets in order to make each customer relationship more profitable.		Win NT, Solaris	Oracle, link to other databases through adapters	predictive models, customer profiling
XpertRule Miner		Attar Software Limited http://www.attar.com/	XpertRule Mineris an ActiveX data mining components for embedding within vertical applications. It is scalable high performance client-server data mining.		Win 95/98/2000/ NT	Data can be input from any ODBC compliant data source and output as ODBC, CSV or DMT format files.	tree induction, discovering association rules, discovering clusters in data

CRM-tuotteita

Taulukko 2. CRM-tuotteita.
 

Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Affinium Suite		Unica Corporation http://www.unica-usa.com/products/index.htm	Affinium Model. Unica's data mining software, integrates segmentation and profiling, valuation, response modelling, and cross selling features to solve specific marketing problems or to create marketing strategies that extend across the complete customer life cycle.  Affinium Campaign. Helps marketers attract and retain customers by building campaigns and implementing interaction strategies across multiple channels. Affinium Interact. Helps marketers leverage the power of the Internet and other real-time channels, such as call center resources, to implement personalised, permission-based marketing. Affinium Report. An open, business intelligence-based reporting framework, features a customisable, Web-based "dashboard" that organises critical information for monitoring, measuring and assessing marketing effectiveness.		The Affinium Suite runs in both Windows NT and UNIX environments and is scalable to multiple servers to accommodate large call centers.	The core of Unica's multi-channel integration is the company's Universal Dynamic Interconnect (UDI), an architecture and application layer that enables simultaneous access to databases and flat files and data sharing with customer contact systems. UDI avoids the need for an application-specific data mart.	predictive modelling
AIMedia ALICE d'ISoft		ISoft http://www.isoft.fr/	AIMedia is a tool for personalisation on the web. From a subtle analysis of the customer's behaviour and of his profile, AIMedia proposes an adapted and personalised offer, through web banners and other communication channels. ALICE d'ISoft is interactive data mining tool meant for the mainstream business user.		Windows 95/98/NT/2000, TSE, Metaframe.	Relational databases (via ODBC and OLE DB drivers) without limitation in database size. Also SPSS, SAS files, text files,  desktop files (Excel, Access...).	decision trees
ALife-eCRM		Artificial Life, Inc. http://www.artificial-life.com	ALife-eCRM features: user profiling, reporting and statistical tools, live chat, unified administration. Components of the eCRM solution:  ALife-WebGuide communicates with the Web visitors using natural language and seamlessly guides them through the Web site. ALife-STAn is Smart Text Analyzer.  ALife-KnowledgeEditor ALife-CallCenter ALife-Messenger is an intelligent, natural language based automated e-mail customer service and support bot.		Win NT, Linux, Solaris, Virtual Machine JRE or JAVA version 1.1.7B or later		ALife-STAn uses linguistic methodologies including fuzzy logic, neural network, and statistical methods to gather pertinent information about the user's preferences and topics of interest.
ATG Dynamo e-Business Platform		Art Technology Group, Inc. http://www.atg.com/products/	ATG Dynamo e-Business Platformoffers personalisation and advanced e-commerce features. It introduces e-business scenarios: a way to manage customer interactions and ongoing customer relationships, a way to manage customer relationships throughout the lifecycle across multiple channels.		Java-based
Avenue		Saratoga Systems http://www.saratogasystems.com/crm/index.html Subsidiaries in the U.K., France, Germany, and Sweden.	Avenue is a integrated suite of CRM business solutions for managing sales, marketing, customer service and operation processes.		Win 95/98/NT, Unix	MS SQL Server, Oracle, Sybase SQL Server, DB2, Informix, SQL Anywhere
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Baan Enterprise Solutions Suite	F	Baan Company N.V.,  The Netherlands, http://www.baan.com/ Reseller partners: IBM, ICL Invia, PSC, Tampereen Systeemitiimi	Baan Enterprise Solutions Suiteis an enterprise resource management system from managing customer relations to optimising supply chain. BaanFrontOffice offers a software package for customer interaction and relationship management. BaanFrontOffice includes components that enable salesforce automation, product configuration, and call center management.
Broad Mind Broad Network		Broad Daylight Inc. http://www.broaddaylight.com/intro.html	Broad Mind consists of:  Dynamic Q&A pages that incorporate the site's unique look and feel (Visitor Interface)  A content management engine that lets to manage and customise the Q&A channel online, in real time (Expert Interface)  Detailed reports tracking visitor behaviour  A hosted data warehouse Broad Network is a plug-in module which adds content distribution and networking capabilities to the Broad Mind implementation.
BroadVision One-To-One Commerce	F	BroadVision Inc. http://www.broadvision.com/ Distributors:  Future 121  http://www.future121.fi/ Stonesoft  http://www.stonesoft.fi/	BroadVision One-To-One Commercesoftware products and services for enabling large-scale net business: BroadVision Business Commerce is a business-to-business e-commerce solution. It enables companies to reduce the cost of order processing, contract administration, and customer service. It provides channel access, whether to current customers and partners or to an expanding customer/partner base. Simultaneously, BroadVision Business Commerce captures and analyses information that allows companies to provide a unique purchasing experience for each customer, partners, or employee. BroadVision MarketMaker attracts and retains buyers and suppliers by focusing on their specific business needs. It facilitates the formation of trading communities with automated order processing, attribute-based RFQs, sophisticated catalog management, dynamic auctioning, and robust analytic and reporting capabilities. BroadVision Procurement is a Web-based self-service purchasing system for maintenance, repair, and operations (MRO) goods. It delivers proven scalability and performance, plus wireless accessibility to purchasing information through standard industry tools. BroadVision Procurement simplifies purchasing administration and facilitates business planning through advanced administrative, analytical, and reporting tools. Other software products: BroadVision Retail Commerce Suite, BroadVision Billing, BroadVision Finance, BroadVision InfoExchange, BroadVision One-To-One Publishing, BroadVision One-To-One Enterprise platform, and BroadVision Tools.		Sun Solaris, Hewlett-Packard HP-UX 11.0, Win NT	Oracle, MS SQL Server, Sybase, Informix
BusinessObjects 2000 BusinessMainer		Business Objects http://www.businessobjects.com/products/	BusinessObjects 2000is a business intelligence (BI) platform and integrated toolset that lets users access, analyse, and share information both within and beyond the enterprise. It is designed to be easy to use and to be secure, scaleable, and extensible. BusinessMiner is a data mining product positioned for the mainstream business user.				decision trees
Chordiant		Chordiant Software, Inc. http://www.chordiant.com/home.html	Chordiant builds CRM applications that provide an enterprise-wide view of customer interactions by integrating the web, the call center, and retail operations. Chordiant Technology incorporates 5 differentiators: Single Customer View, Business Process Activation, Personalised Interactions, Multi-channel Business Architecture, Guided Transactions.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Clarify eFrontOffice	F	Nortel Networks Corporation, Canada http://www.nortelnetworks.com/ Nortel Networks Finland Oy http://www.nortelnetworks.fi/	The Clarify eFrontOffice Product Suite consists of four individual solution areas: Clarify Sales Solution, Clarify Service Solution, Clarify Marketing Solution, and Clarify eBusiness Solution. Clarify eFrontOffice enables to: Deploy eBusiness sales, marketing, and service initiatives in a single solution  Integrate, consolidate, and route information from every customer interaction whether it's via the web, phone, fax, email, or in person  Utilise this information to provide customer service  Create targeted selling opportunities based on the resulting in-depth knowledge of each customer		Clarify Business Objects support object architectures such as COM+/ActiveX for MS Windows NT users, and CORBA/JavaBeans for UNIX users.
Clementine CustomerCentric (eMine)	F	SPSS, Inc. http://www.spss.com/clementine/ http://www.spss.com/customercentric/ http://www.spss.com/emine/ SPSS Finland Oy  http://www.spss.com/worldwide/finland.htm	Clementine enables to explore the opportunities in the data backed by a set of modelling techniques to help to find the best result in the shortest amount of time. Clementine's range of applications: predict market share, detect possible fraud, locate new retail sites, assess financial risk, analyse demographic trends and patterns etc. CustomerCentric is a analytical CRM solution. CustomerCentric distributes data-derived scores to operational CRM systems to drive personalised content delivery. In addition, it enables companies to deploy customer insight to managers and executives so that they can make informed, data-driven decisions.			SQL	Clementine offers  multiple modelling techniques, e.g. linear regression, neural networks, cluster analysis, decision trees, visualisation,  rule induction, association modelling etc.
Client Management Software (CMS)		ON!contact Software Corporation http://www.oncontact.com/	CMS is a customer relationship management application suite for mid-market companies. The CMS application suite is a single software system made up of several tightly integrated modules – including CMS Sales, CMS Marketing and CMS Customer Service,		Win 95/98/NT, Unix	ODBC
Cognos business intelligence solutions	F	Cognos Incorporated http://www.cognos.com/ Cognos Oy, Helsinki http://www.cognos.com/fi/	Cognos business intelligence(BI) solutions lets to use information to make better e-business decisions. It lets to share information with customers and the supply chain to forge effective, lasting e-business relationships. The Cognos Platform is built for e-business and ready for Internet, extranet, and intranet deployments. Cognos Platform enables visualisation and scorecarding, reporting, analysis, and ad hoc query capabilities as well as pre-packaged e-applications. It enables to create BI-ready data marts and to give suppliers, partners, and customers a single point of personalised access to information through Gognos portal interface. The Cognos EBI data mart creation service consists of delivery of the data mart creation service through DecisionStream and display of data mart information through multidimensional analysis and reporting with Cognos PowerPlay, report on data mart information with visual reporting with Cognos Visualizer, deliver status and managed reporting of data mart information with Impromptu and Impromptu Web reports, ad hoc query creation, navigation and exploration on data mart information with Cognos Query, pre-configured data marts providing business intelligence today with Cognos e-Applications, and accelerator for SAP.		Win 95/98/NT	Cognos Scenario supports data from text files, Excel, Lotus 1-2-3, dBase tables. Via Impromptu reports: InterBase, Open Ingres, Centura SQLBase, Informix, MS SQL Server, Oracle, Sybase, Adaptive Server, MDI DB2 Gateway, OmniSQL Server, Sybase DirectConnect, ODBC.	The Cognos EBI data mining service consists of: segmentation and classification with Cognos Scenario, predictive modelling with Cognos 4Thought, visualisation with Cognos Visualizer.
Corema	F	ICL Invia Oy http://www.icl.fi/crm/corema/corema.htm	Corema (COnsumer RElationship MArketing) on asiakassuhdemarkkinointiin tarkoitettu järjestelmäkokonaisuus, jonka avulla siirrytään massamarkkinoinnista yksilöllisempään ja kohdistetumpaan viestintään. Asiakasrekisteristä edetään ryhmittelyn, yksityiskohtaisen asiakastiedon ja ennakoinnin kautta asiakkaiden segmentoinnin hallintaan. Corema mittaa mm. asiakaskannattavuutta ja -uskollisuutta.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
DD Series		Data Distilleries B.V., Netherlands http://www.datadistilleries.com/	DD Series is a analytical CRM solution that realises an enterprise-wide personalised customer experience and is a solution for multi touchpoint personalisation. DD Series consists of four components: DD/Marketer is a line-of-business user tool for defining sales and marketing activities DD/Expert is a tool for configuring DD/Marketer. DD/Dsire is DD Series' online scoring component. DD/Server is the central Customer Behaviour Modelling (CBM) discovery server, where analyses take place and where customer models are stored.		Unix, Mac, Win 3.x/95/98/NT, OS/2	Dbase Paradox, Foxpro, Oracle, Sybase, ODBC	neural networks, statistical methods, decision trees, rule induction, Bayesian network
Delphi CRM	F	Delphi Oy, Espoo http://www.delphi.fi/	Delphi CRM 4.0 is an application designed for CRM covering the following areas: sales management, marketing management, customer support, invoicing and deliveries, consultation projects, and project development. Delphi CRM 4.0 is built on top of Remedy Action Request System, an application platform for process oriented applications like IT service management, purchase ordering, sales management, facilities management etc. Delphi Sales Management covers the following sales management areas: hierarcial customer database shared with all other CRM modules, sales forecasting tools, opportunities tracking, quotations management, contract management, task management and tracking, reporting, and queries on database. Customer Support has been designed to track customer issues and deal with them on a timely basis: issues tracking and process control (with Call, Urgency, and Service Levels), product delivery management, and support agreement management. Purchase Order Management deals with all company purchase orders. Tracking and notifications based on customer’s process, materials delivery tracking, links to Support Agreement Management. Consultation Project Management has been designed for organisations delivering project work to their customers. Product Development module has been designed to track various product development tasks: product enhancements and defects tracking, work planning and task tracking, linked with Customer Support.
E.piphany E.5		E.piphany, Inc. http://www.epiphany.com/	E.piphany E.5 brings together analytic and operational customer relationship management enabling companies to uncover deep insights and act on them immediately. E.piphany E.5 coordinates and unifies in real time all inbound and outbound interactions with customers, regardless of whether they fall into the business-to-consumer or business-to-business category. Products: Campaign Management, Campaign Management for E-commerce, Campaign Management for E-mail, Connected Sales, Enterprise Insight, Real-Time Personalization, Service Center, Service Portal.			It's built on industry standards (such as MS IIS and SQL Server, Oracle 8) and uses existing applications and data warehouses where applicable.	rules-based and analytic personalisation technologies
EDGE		Information Management Associates, Inc. (IMA) http://www.imaedge.com/	EDGE software architecture is comprised of distinct layers of development and customisation tools, application functionality, and integration interfaces and components. These layers give the flexibility and power to develop the CRM system to empower communication between employees and customers and customise, change, and refine the solution as the business needs change; to speed deployment of the solution by taking advantage of pre-packaged template applications included in EDGE; to integrate the solution with the industry's leading computer telephony and database devices and state-of-the-art Internet technologies.		Unix, Win NT
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
EDS Digital CRM Services	F	Electronic data Systems Corporation (EDS) http://www.eds.com/   EDS Finland Oy http://www.eds.fi	EDS Digital CRM Services: Customer Interaction Center Services - Outsourced services for B2B/B2C clients. Customer Interaction Center services include customer relations, emergency and concierge services, technical product support and lead generation to sales.  Customer Intelligence Services - Provides services to collect, manage, augment, analyse and apply customer data in support of marketing and sales efforts. They also include resource management to support these efforts.  Fulfillment and Distribution Services - Combines front-end contact center services with order management, payment processing, lettershop and back-end logistics supporting product, subscription and association membership fulfillment. Distribution services also include inventory, warehouse and returns management.  eCRM Services - A set of eCRM Services that will help to design and implement customer care lifecycle activities from an enterprise-wide perspective.  Business Intelligence Services - EDS Business Intelligence Services to help transform customer data into information, knowledge, and actions they can use to enhance their customer-care strategies.  Knowledge Management Services - EDS Knowledge Management Services help to put people, processes, technology, and strategies together to create a collaborative and client-centric organisation.				customer profiling and segmentation techniques, custom predictive models, desktop data mining, and reporting capabilities
ENFO eSolutions ENFO Asterix	F	Tietosavo Oyj http://www.tietosavo.com/	ENFO Asterix on energiayrityksille suunnattu asiakkuuksien hallintaa palveleva kokonaisjärjestelmä. Sen avulla yritys ja sen eri toiminnot hallitsevat tietovirrat markkinointitoimintojen suunnittelusta koko asiakassuhteen elinkaaren ajan. Asterix kattaa sähkön ja lämmön myynnin toiminnot ja on sovitettavissa myös veden ja maakaasun myyntiin. Osa järjestelmän toiminnoista on yhteisiä, osa energiamuodoittain eriytettyjä. Tietosavo Oyj jälleenmyy Corechange Inc:n Coreport-yritysportaalia Suomessa sekä rakentaa tarvittavia lisäarvopalveluja yritysportaaliin.
Enterprise SalesMaker (ESM) Vega		Software Innovation a.s., Norway, Sweden http://www.softinn.com/	ESM is a sales and marketing system primarily designed for medium and large companies and corporations.  Vega is a lighter sales and marketing application intended for companies with 1-50 users.
Epicor eFrontOffice		Epicor Software Corporation http://www.epicor.com/	Epicor eFrontOfficefor midmarket businesses includes Epicor eMarketing, Epicor eSales, Epicor eSupport, and Epicor eFrontOffice Connector. Other products: Epicor eBackOffice, Epicor ePortals, Epicor eCommerce Suite, Epicor eIntelligence, Epicor eIndustry.		Win NT
e-point 5		Point Information Systems http://www.pointinfo.com	With e-point 5 channel solutions for contact centers, partners, face-to-face sales (link to mobile) and self-service. e-point has been built on Point's n-tier, component-based thin-client architecture. e-point has been designed from the ground up to take advantage of the latest technologies, including XML, COM, CORBA and connectors to third-party applications based on Point's Open API.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
eXtend eCommerce	F	Novo Group http://www.novogroup.com/	eXtend eCommerce muodostuu perusjärjestelmästä sekä sen päälle rakennettavista lisämoduuleista, jotka ovat joko valmiita tai yrityksen erityistarpeiden mukaan räätälöityjä. Valmismoduuleja on noin 30. eCommercen perusjärjestelmä sisältää verkkokaupan elementit, kuten tuoteluettelo- ja perushinnoittelutoiminnot, käyttäjähallinnan ja ostoskorilogiikan, tilauskäsittelyn ja toimitustapavaihtoehtojen hallinnan, kaupan viestinnällisen sisällön päivitystyökalut, myyntiraportit sekä asiakasrekisterin. Moduulien avulla eCommerce muuntuu peruskauppapaikasta esimerkiksi b-to-b-tilausjärjestelmäksi, kanta-asiakaspalvelukanavaksi tai vaikka kansainväliseksi tukkukaupan kokonaisratkaisuksi.
FrontMind		Manna, Inc. http://www.mannainc.com/	FrontMind enables e-marketers to truly know their customers and deliver precisely targeted offers, as well as learn and improve on existing marketing initiatives.		Java-based
genesisWorld		CAS Software AG, Germany http://www.cas.de/ http://www.cas.com/	genesisWorld is a groupware platform for CRM and assures that the employees have complete customer information, like profiles and history, with a few mouse clicks on screen. genesisWorld is developed for small and medium sized enterprises.
GoldMine		FrontRange Solutions Inc. http://www.frontrange.com/	GoldMine 5.0 automates small offices, home offices and small businesses. GoldMine FrontOffice 2000 seamlessly links sales and marketing with service and support for personalised front-to-back customer care. GoldMine Everywhere Server puts the power of GoldMine FrontOffice 2000 on the Web and in the palm.  GoldSync 5.0 makes it easy to share data with all members of the sales team from the home office to the field.	$295 (GoldMine 5.0)	Win 95/98/NT
iEnterprise		Applix, Inc. http://www.applix.com/	Internet-based iEnterprise offers organisations the ability to manage and analyse customer data, as well as provide a collaborative solution that extends access of this data to customers, employees and partners. With Applix iEnterprise, companies can run their entire enterprise from a central site, enabling users around the globe to access corporate information using an Internet browser.		Win 95/NT, mobile client platforms	MS SQL Server , Oracle, Informix (Special Order Only),  Sybase (Special Order Only), ODBC
Infinium CRM		Infinium http://www.infinium.com/	By connecting core front-office and back-office applications with current information generated by sales, marketing, calling enters, field service technicians, and online support services, Infinium CRM builds a central data source with: Sales Force Automation, Marketing Automation, Customer Service, Support Automation, Business Automation.		MS NT/SQL Server architecture and OLAP Services		OLAP
InfoManager Data Warehouse	F	InfoManager OY http://www.infomanager.fi	InfoManager CRM is a customer-centric data warehouse. InfoManager CRM is based on Lotus Notes. Customer addresses and details, company hierarchies, contact names and customer profiles are held in the centralised customer database. The latest business figures may be accessed in the following ways: Internet, Windows PCs, email, Lotus Notes, Microsoft Office, Palm devices. InfoManager modules: Collector, Server, Client, Reporter, Enterprise Web, Enterprise for Lotus Notes, Planner. InfoManager CRM supports e-mail, fax campaigns and direct mail. InfoManager CRM lets the users replicate relevant subset of the database to a laptop and use it off-line and download changes back to the central corporate database. InfoManager NetCube enables the distribution of analytical information in the form of net cubes to local and remote web servers and Domino servers. NetCube is Java based.		AS/400	DB2/400
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
IntellAgent Control System	F	TJ Group www.tjgroup.com	IntellAgent Control Systemis based on Lotus Notes and Domino. Features: Account Management, Calendaring and Scheduling, Lead Capture and Qualification, Literature Fulfillment, Mass Mailing, Proposal Generation, Quote Generation, Sales Planning, Revenue Forecasting, Sales Pipeline, Analysis, Sales Process Management, Quota Management, Marketing Encyclopedia, and Competitive Knowledgebase.
Janna Enterprise Suite		Janna Systems Inc., Canada http://www.janna.com/ Acquired by Siebel, Sep 11, 2000.	The Janna Enterprise Suite enables the synchronisation of all customer interactions and transactions across multiple communication channels, including the Internet, phone, fax and e-mail. In addition, the Suite provides enterprises with the ability to offer their clients self-service e-business solutions, that are instantly personalised based on an existing client profile. The integration of our two core products --Janna Contact Enterprise and Janna LivePage Enterprise-- offers a customisable product. Key features of the Janna Enterprise Suite include: deliver personalised service across all client channels, sShare all client knowledge across the enterprise, enterprise scalability. To extend the reach of Janna Contact Enterprise to wireless devices and remote, untethered users, the Janna Enterprise Suite includes the following platform components: Janna Remote and Janna Wireless. Janna Enterprise Suite contains the following modules: Campaign Management, Coverage Management, Headline News, Janna Palm, Synchronization, Literature Fulfillment, and Ticker Tracking.
Kaidara Commerce Kaidara Advisor		Kaidara http://www.kaidara.com/	Both product lines are built on top of Kaidara's Case-Based Reasoning (CBR) and data mining engines.		Win, Unix, Linux
Kana		Kana Communications http://www.kana.com	At the core of the Kana Solution is the eBusiness Platform, a Web-architected scalable platform that allows for rapid configuration, easy deployment and seamless integration with existing applications and databases.The Kana eBusiness Platform enables personal portals that offer customers, partners and the enterprise a global view of all customer interactions. Multiple communication channels, including e-mail, Web, chat, instant messaging, voice over the Internet, phone and person-to-person.
LeadMaster		LeadMaster, Inc. http://www.leadmaster.com/	LeadMaster offers its clients a Centralized Service Bureau (CSB) to address the myriad elements of managing marketing databases on the web. LeadMaster is a web-based marketing solution that enables companies to close the loop between marketing and sales and provide top-notch Customer Relationship Management. It offers web-based lead and campaign management (in real time) and tools for data mining, sales forecasting and ROI (return on investment) measurement.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Major Blue CRM	F	Major Blue Company - MBC Osakeyhtiö http://www.majorblue.com/	Major Blue CRM -ratkaisu sisältää sovelluskomponentit asiakassuhteen eri vaiheiden hallintaan aina kontaktikanavariippumattomasta ensikontaktista asiakkaan help-desk –palveluun. Major Blue CRM -ratkaisussa ytimenä olevaa asiakastietokantaa ylläpidetään sekä Web-käyttöliittymällä että Wap-kännykällä. Major Blue Markkinointi -sovellus on kehitetty koko yrityksen myynnin, markkinoinnin ja johdon seurantavälineeksi. Major Blue Import -moduulin ansiosta ulkoa hankitut osoitetiedot voidaan yhdistää yrityksen omaan CRM -asiakastietokantaan. Moduuli päivittää tietokannan osoitteet markkinoiden merkittävimpien osoitetoimittajien tiedoilla. Major Blue Query –moduulilla markkinointiviestit kohdennetaan oikeille kohderyhmille. Major Blue Campaign –sovelluksella voidaan mitata kampanjoiden onnistumista. Major Blue eFeedback –sovellus tehostaa asiakastyytyväisyyden mittausta ja yritys saa näin paremman keskusteluyhteyden asiakkaaseensa. Sovellus on suoraan integroitu Major Blue CRM -asiakastietokantaan. Soveltuu osaksi laatujärjestelmää (ISO9000). Major Blue OLAP -toiminto auttaa yritystä CRM-tietokannan tietojen analysoinnissa SQL Server OLAP- ja Excel Pivot –toimintoihin nojautuen. Major Blue CTI –konsultointi suunnittelee ja toteuttaa computer-telephony-interface –ratkaisut.			MS Office2000
Marketing Network		MarketSoft Corporation http://www.marketsoft.com/product/index.htm	The Marketing Network empowers marketers in the B2B and B2C sales-assisted markets strapped with these challenges to break free and maximize eBusiness and Web marketing initiatives. It comprises MarketSoft’s eOffers and eLeads, which together create a synergy that has eOffers creating demand for its users’ products and services, with eLeads fulfilling that demand. The end result is an acceleration of buying cycles and sustained growth and retention of new customers.
Marketing  manager		update.com software AG, Germany http://www3.update.com/	Marketing.manager is designed to provide broad functionality for sales, marketing and customer service automation systems. It enables companies to use enterprisewide CRM systems to manage product and competitor data and which are equipped with decisionmaking tools.
Merlin CRM	F	Merlin Systems Oy http://www.merlin.fi/	CRM DataStore on erityisesti kvalitatiivisen tiedon hallintaan suunniteltu tietokantaratkaisu. SalesPower on Windows-ympäristöön suunniteltu käyttöliittymä CRM DataStore -tietokannan käyttöön. WebOffice on Web-kyttöliittymä, joka mahdollistaa Merlin CRM DataStore -tietokannan selailun ja muokkauksen. Feedback Web-palautekanavan avulla asiakkaat voivat itse ylläpitää tietojaan ja lisäksi asiakkailta voidaan esim. tehdä vapaamuotoisia kyselyjä, vastaanottaa ilmoittaumisia, reklaamaatioita jne. Palautteet ja ylläpitotiedot voidaan vastaanottaa jatkokäsittelyä varten suoraan tietokantaan. WebOrder on Web-tilauskanava. Tilauskanavasta tehdyt tilaukset voivat linkittyä suoraan mm. CRM DataStore -tietokantaan. Web Agents on käyttöliittymätyökalu, jonka avulla voidaan toteuttaa haluttuja selainpohjaisia käyttöliittymiä. RepliSync-ohjelmiston avulla CRM DataStore -tietokanta voidaan hajauttaa (esim. kannettavaan.). Phone Integration -puhelinagentin avulla voidaan tunnistaa puhelu ja hakea soittajan tiedot ruudulle automaattisesti. Calendar Integration -moduulin avulla voidaan kytkeä MS Schedule+ tai Outlook -ohjelmistoilla tehdyt varaukset CRM-järjestelmään ja E-mail Integration -moduulilla voidaan kytkeä valitut sähköpostiviestit CRM-järjestelmään. Passage Integration mahdollistaa kulunvalvontajärjestelmän liittämisen CRM-järjestelmään.	CRM DataStore: esim. alle10 käyttäjää,  900 euroa; yli 100 käyttäjää, 4300; SalesPower/ WebOffice: 1käyttäjä 830 euroa, yli 100 käyttäjää 340 euroa/käyttäjä; Replisync: 340 euroa; Phone Integration: 220 euroa; Calendar/E-mail integration 85 euroa	Server: Win NT/2000  Client: Win 3.x/95/98/NT/2000	ODBC
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
MicroStrategy eCRM 7		MicroStrategy Incorporated http://www.microstrategy.com/ecrm/ecrm7/	MicroStrategy eCRM 7enables Customer analysis with over 400 predefined reports Marketing automation with the ability to segment customers into groups, manipulate those groups and execute campaigns through e-mail, web, wireless and voice ETL (extract, transform & load) to continually populate the data warehouse from the many source systems.	Starts at $1,995 per named user. Web extractors are $7,500 per metered web server.	MicroStrategy eCRM 7 is built on the open MicroStrategy 7 platform.
MSI CRM Solution		MSI (Metapath Software International Limited) http://www.msi-world.com/	The MSI CRM Solution is enabled by Ceer, a customer-centric scalable data-mart, designed specifically for the wireless industry. Ceer customer manager integrates customer usage data, billing information and demographic and lifestyle information to be used in customer relationship management.
MultiMark 2000		MultiMark AS, Denmark http://www.multimark.dk/ Software Innovation has acquired MultiMark (3 February 2000).	MultiMark 2000 is the CRM market leader on the Danish market. "MultiMark 2000 er et fleksibelt, skalerbart og implementeringsklart Customer Relationship Management system. Løsningen adresserer behovet hos alle interessenter i virksomheder, der arbejder med direkte og indirekte kundekontakt - salg, marketing, kundeservice, support, kundeteams, ledelse m.v., som bruger kundeinformationer som fundamentet for deres arbejde."
mySAP	F	SAP http://www.sap-ag.de/ http://www.sap-ag.de/solutions/crm/index.htm SAP Finland OY http://www.sap.com/finland/	From employee portals to mobile business solutions, the mySAP.com e-business platform provides the solutions and services companies need to eliminate enterprise boundaries and participate in a global marketplace.
NCR CRM Solution		NCR Corporation http://www.ncr.com/crm/	NCR’s Customer Analysis for retail data warehousing is designed to help to achieve a customer-focused strategy. NCR Customer Analysis is built upon NCR’s Teradata Warehouse. NCR's CRM Solution is comprised of six major sets of functionality: Analysis, Modelling, Communication, Personalisation, Optimisation and Interaction. The integration of these functionality sets enables marketing analysts to understand what each customer needs and values most, to model customer interaction behaviour, to identify significant customer events and rapidly deploy communications, to personalise the messaging, and to optimise relationships with customers through the most effective interaction channels.		Clients: Win 9x, 2000, NT 4.0 Servers: Win NT 4.0	NCR Teradata, Oracle
Onyx 2000	F	Onyx Software Corporation http://www.onyx.com/ TietoEnator Oyj	Onyx 2000 is a Web-based enterprise-wide, customer centric e-business product suite. Its Customer, Partner and Employee Portals, delivered via the Onyx e-Business Engine, enable companies to consolidate all critical relationship information, making it available to employees, customers, and partners.		Win 2000	MS SQL Server
OpenSourceCRM		OpenSourceCRM http://www.OpenSourceCRM.org/	The OpenSourceCRM project (OSSCRM) intends to build a complete, robust, and easy-to-use suite of Customer Relationship Management applications that are free of charge and compliant with the Open Source definition. OpenSourceCRM is the open source solution for Customer Relationship Management.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Oracle CRM solution	F	Oracle http://www.oracle.com/ Oracle Finland Oy http://www.oracle.com/fi/	Oracle Customer Managementis facilitating unified customer channels, customer intelligence, and 1-to-1 relationship. Oracle CRM solution contains the following modules: Payment Server, iBill&Pay, iStore, iMarketing, iSupport and Selling Point. Oracle E-commerce is a suite of integrated e-commerce applications for internet marketing, sales, and service. Oracle Interaction Center is a suite of applications that support the operation of inbound, outbound, blended, multimedia, and multi-channel call centers. Marketing Intelligence allows marketing professionals to react to market changes in a timely manner. Marketing Intelligence is integrated with Oracle Marketing, the Oracle Business Intelligence System (BIS), and other CRM products such as Sales Intelligence, Customer Intelligence, and Call Center Intelligence, to provide insightful information about marketing execution points, as well as customer profiles. Sales Intelligence provides senior executives, sales managers, and analysts with a real-time enterprise view of their sales data to help them meet quotas, assess current performance, and make continuous improvements to their sales processes. It includes a robust set of reports covering eight key focus areas including: salesforce performance, sales effectiveness, revenue management, customer analysis, product analysis, channel analysis, and pipeline analysis. iMarketing allows each merchant to create real-time, targeted promotions and product recommendations on their e-commerce site. iStore provides a web-based channel for unassisted selling of products and services. With iSupport, customers can check the status of their orders, enter and modify service requests, perform inquiries against a knowledge management system, view and maintain their installed base, participate in forums, and view transaction history and status.	http://oraclestore.oracle.com/	AIX-based systems, Compaq Tru64 Unix, HP 9000 Series HP-UX, MS Win NT, Sun SPARC Solaris	Oracle Data Mining Suite imposes no limit on the amount of data to be mined. Oracle gateways provide access to data stored in other databases.	Oracle Data Mining Suite features parallel implementations of classification and regression trees, neural networks, k-nearest neighbours (memory-based reasoning), regression, and clustering algorithms.
ORBIS iC Solutions		ORBIS AG, Germany http://www.orbisusa.com/	ORBIS iC Solutions provides in one package. the following components: direct sales, customer service and support, product and proposal configuration, call center, integrates with various groupware solutions (including MS Outlook, Lotus Notes), direct marketing, marketing encyclopedia, telesales, customising workbench for Web sales, data warehouse. Open Component Technology.
Orchestrate		Torrent Systems, Inc. http://www.torrent.com/	Orchestrate provides a development environment and software infrastructure that enables enterprises to build and deploy CRM, eCRM, Web mining, data mining, demand forecasting, and other large-scale analytical applications that can process and analyse massive amounts of online and offline data.			UNIX flat files, such as Web server logs; RDBMS tables (IBM DB2 UDB, Oracle, Informix, and NCR Teradata); COBOL programs; SAS steps; third-party applications like SAS etc.	parallel training and application of models, neural networks, decision trees, hybrid trees, clustering, statistics
PeopleSoft Customer Relationship Management		PeopleSoft, Inc. http://www.peoplesoft.com/	PeopleSoft Customer Relationship Management can be used as separate modules or as an integrated enterprise suite.
Pilot Decision Support Suite (PDSS)		Pilot Software, Inc. http://www.pilotsw.com/solutions/index.htm	Pilot DSS is a platform for defining and deploying business intelligence applications for corporate networks and the Internet.
Pivotal eRelationship 2000		Pivotal Corporation http://www.pivotal.com/Solutions/eRelationship_details.htm eRelationship_details.htm	Pivotal eRelationship 2000fuses the power of a robust eCommerce server and portal with Pivotal's eCustomer Relationship Management.		Win 2000	MS SQL Server
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Prevail Solutions Suite		Synergistics http://www.syner.com/NewSynWeb/index.html	Prevail Solutions Suiteinclude CRM applications for Lotus Notes. Prevail Knowledge Portal. The intelligent business portal. Prevail Enterprise. The intelligent sales performance solution. e-Prevail. The acclaimed customer relationship management tool that combines sales automation with an information management portal. Prevail Professional. The sales effectiveness solution. Prevail Value Modules. Sales automation tools.		Client: Win 95/98,  Server: Win NT
Prime@Vantage		PrimeResponse Inc. http://www.primeresponse.com/	Prime@Vantage consists of four integrated components:  control of campaigns  target best customers with Segmentation Manager  create, execute and analyse marketing campaigns with Campaign Manager  understand customers with Response Modelling.
Profilum	F	Profilum Information Services Oy http://www.profilum.com/	The Profilum database solution include the following modules: Profilum Basic. Feedback management, handling workflows, data warehousing, reports. Profilum CampaignManager. Web advertising campaign management, real-time statistics, reports. Profilum ContactCenter. Prospect and order process management, handling workflows, a tool for marketing and sales force. Profilum DirectManager. Permission email marketing solution and services.
Quintus eContact Suite		Quintus Corporation http://www.quintus.com	The Quintus eContact Suite provides personalisation, routing, management, and reporting for every customer interaction.		Clients: Win 95/98/NT Servers: Win NT, HP-UX, Sun SPARC Solaris, UnixWare, AIX	MS SQL Server (NT) Oracle (NT, UNIX) Informix (UNIX) Sybase (NT, UNIX)
Remedy CRM Solutions	F	Remedy Corporation Inc. http://www.remedy.com/     Delphi Oy, Espoo http://www.delphi.fi/	Remedy Leads Managementhelps to manage marketing campaigns and presales lead qualification for more effective acquisition and retention of satisfied, loyal customers. Remedy Sales Continuum provides critical information to in-house and remote sales reps, enabling people to focus on the opportunities that fit an optimal customer profile. Remedy Customer Support automates support processes and provides closed-loop resolution to your customers, so you can provide the superior service it takes to increase customer satisfaction and drive repeat business. Remedy Quality Management helps you track product issues through the resolution process, so you can turn customer wants and needs into product enhancements-thereby increasing product quality and enhancing customer satisfaction.		Client: Win, Web-enabled, Solaris, HP-UX, AIX Server: Win NT Server, Solaris, HP-UX, AIX	Oracle, MS SQL Server, Informix Online, Sybase
RightNow Web		RightNow Technologies, Inc. http://www.rightnowtech.com/	RightNow Web automates customer service and technical support through three Web-based modes of query: Self-service, E-mail management, Live chat. Customisable to match the Web site  Dynamic knowledge base management eliminates manual database creation/updating; allows customers to drive the knowledge base  Workflow and escalation rules allow priority ranking and routing of incoming inquiries and established incidents  Central incident console tracks, ranks and routes incidents through set criteria  Reporting tools -standard and custom- for evaluating and improving customer service staffing and practices		Unix, Win NT	Oracle, MS SQL Server, MySQL
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Sales Office eSales Office		S3 AG, Germany http://www.s3ag.de/	Die S3 AG ist führender deutscher Anbieter von Customer Relationship Management (CRM und eCRM) -Lösungen.
SalesLogix2000 Interact.com ACT!		Interact Commerce Corporation http://www.interactcommerce.com/	A provider of front office automation software for mid-market companies. Hosted solution which includes hardware, core apps, systems and database admin, and other services is available from various ASPs.	Pricing starts from approx. $200 per month.	Win 95/98/NT	InterBase (version 5.6)  MS SQL Server (version 6.5 and 7.0), Oracle	MarketMiner Response Wizard
SAS CRM	F	SAS Institute, Inc. http://www.sas.com/solutions/crm/index.html SAS Institute Oy http://www.sas.com/offices/europe/finland/	The SAS Solution for CRM is positioned to help to attain the panoramic customer view. Users can:  Collect data from any source -- at all customer contact points, including the Web.  Reveal hidden information within that data.  Gain a process for identifying, targeting and responding to the needs of the most profitable customers. With SAS analytical tools, the organisation can analyse mountains of customer data and find answers to crucial questions within four key facets of the business: Strategy, Targeting and Positioning, Operational Efficiency, and Measurement. Analytical CRM is a method of processing a large amount of carefully chosen customer data to obtain reliable information to support strategic and tactical business decisions. Utilising advanced data warehousing, data mining, OLAP and decision-support technologies, companies can create an integrated customer view and extract relevant patterns or trends in the data.
Siebel eBusiness applications: Siebel.COM Applications  Siebel Call Center Applications  Siebel Field Sales and Field Service Applications  Siebel Marketing Applications  Siebel Channel Applications  Siebel Industry Applications	F	Siebel Systems, Inc.  http://www.siebel.com/ Siebel Suomi Oy	Siebel Systems provides the family of multichannel eBusiness applications and services. Siebel eBusiness applications allow organisations to create a single source of customer information that makes it easier to sell to, market to, and service customers across multiple channels, including the Web, call centers, field, resellers, retail, and dealer networks. The Siebel eBusiness architecture includes:  Siebel Personalization. The multichannel personalisation engine, allowing organisations to tailor the presentation of content, information, and business processes based on customer profiles. Siebel Remote. The scalable data synchronisation solution for mobile clients and for server-to-server replication. Siebel Workflow. A workflow engine that allows organisations to visually model business processes and apply workflow automation rules across all channels of distribution. Siebel Tools. A visual development tool suite that allows organisations to customise the user interface, business rules, and captured data without compromising the support or upgrades of Siebel eBusiness applications. Siebel EAI. A integration solution that provides prebuilt support to seamlessly integrate Siebel eBusiness applications with leading middleware products such as IBM MQSeries, back office products such as SAP R/3, and industry-specific back office products such as credit card and claim processing systems. Siebel EAI also includes a toolkit for seamlessly integrating Siebel eBusiness applications with any third-party software product.		Siebel eBusiness Applications operate on all major computing platforms used by organisations, including mobile clients, connected clients, thin clients, and handheld clients. Additionally, the Siebel eBusiness Architecture supports WAP and voice recognition so users can access Siebel eBusiness Applications even from their mobile phones.
Soffront TRACKWeb CRM		Soffront Software, Inc. http://www.Soffront.com/	TRACKWeb CRM is a set of four tightly integrated components: defect tracking, help desk management, sales force automation, and knowledge management. These fully web-based components can be used individually or as a completely integrated turnkey customer relationship management solution. It is scalable and customisable and for medium to large corporations.			dbase IV, MS SQL Server, Oracle
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Staffware eCRM		Staffware, UK http://www.staffware.com	Staffware eCRM is a scalable customer relationship management solution, supporting front office applications in both large and mid-sized companies. Applications include: Account management, Sales cycle activity planning, Customer service, Field sales, Sales management, Event management/ analysis, telemarketing, Workgroup activity monitoring, Management reporting, Criteria based targeting, Time management, Direct marketing/list management.		Unix and Win NT
TELEMAR		Information Management Associates, Inc. (IMA) http://www.imaedge.com/	TELEMAR provides a set of "out of the box" features and functionality that enable an organisation to manage and maintain every aspect of their customer interactions. These include: Account Management, Campaign Management, Customer Service Management, Script Management, Application Generation, Contacts and Mail List Management, Event Management, Field Sales Management, TELEMAR Mobile, TELEMAR GUI, Computer Telephony Integration, TELEMAR Fax, TeleCall, Intelligent Dial.		IBM AS/400
Tiedonhallinnan eCRM	F	TH Tiedonhallinta Oyj http://www.tiedonhallinta.fi	Tiedonhallinnan CRM -järjestelmän tarjoamia perustoimintoja ovat:  asiakkaiden perustietojen tallennus ja ylläpito, asiakashistoria, asiakaskontaktien seuranta, asiakassegmentointi, markkinointikampanjoiden toteutus ja seuranta eri viestintävälineiden avulla, organisaation sisäinen tiedonvälitys, myyntityön suunnittelu ja ajanhallinta sekä myynnin raportointi. Tiedonhallinnan eCRM-ratkaisu voidaan joko integroida yrityksen operatiiviseen järjestelmään tai sitä voidaan käyttää myös itsenäisenä komponenttina. Ratkaisut perustuvat Lotus Notes -tekniikkaan, mutta voidaan tarvittaessa toteuttaa myös muita välineitä käyttämällä. Järjestelmä on käytettävissä internet-selaimen avulla. eSales-järjestelmän tarjoamia perustoimintoja ovat: tuotteiden tilaaminen ja tilausten seuranta internetin kautta, varastotilanteen seuranta, tuote- ja tuoteryhmäkohtaiset hakutoiminnot, tietojen rajaus käyttäjäkohtaisesti, kohdistetut markkinointikampanjat, hinnat yms., mahdollisuus käyttää järjestelmää jälleenmyyjän "tilauskirjana" (koko tilauksen kuittaus vasta päivän lopussa), valmiit liitynnät CRM-asiakassuhdemarkkinointijärjestelmään, valmiudet myös mobiiliin tiedonsiirtoon (esim. WAP).		Lotus Notes based
TouchPoint		SAIC's Broadway & Seymour Group http://www.bsis.com/	TouchPoint is an enterprise-wide customer relationship management solution that provides consolidated customer and account information. Its browser-based architecture allows financial services institutions to perform sales and service transactions from any point of contact - in the call center, branch, and over the Internet.		an open-systems approach
TPS Oceans 2000		TPS Labs GmbH, Germany http://www.tps-labs.de/e/index.htm	TPS Oceans 2000 is ideal for medium and large organisations. With the four key CRM components, Sales Force, Marketing Plus, Executive View and C3 Call Center, TPS Oceans 2000 can be readily customised to support company specific processes.		Win 95/98/2000/NT	Oracle, MS SQL Server and Sybase SQL Anywhere
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
TRUE Suite		Marketswitch Corporation http://www.marketswitch.com/	The TRUE Suite, a mathematically-based marketing optimisation product includes:  Web advertising. Real-time optimisation for web advertisers and web publishers.  eCommerce. Real-time optimisation for web promotions and eCommerce campaigns.  Call centers. Present optimal cross-sell or up-sell offers during each incoming phone call.  Outbound marketing. Identifies the optimal outbound campaign scenario before committing marketing resources.  Transactional modelling. The breakthrough ability to easily model transactional data together with traditional fixed record length data.
W3CRM W3Surveyor	F	AtBusiness Communications Oyj http://www.atbusiness.com	W3CRM on web- ja tietovarastopohjainen ratkaisu asiakkuuden hallintaan. W3CRM:n toiminnot kattavat keskeiset asiakkuuden hallinnan osa-alueet käsittäen markkinoinnin, myyntidiilien hallinnan, tarjousten/tilausten hallinnan, sopimusseurannan, asiakastietojen hallinnan ja asiakaspalvelun (web-palvelut ja Call Center). Avoin tietokanta-arkkitehtuuri mahdollistaa raportointimahdollisuuksien laajentamisen käyttämällä yleisiä raportointityökaluja kuten Gognos Powerplay, SAS jne. Liitynnät kämmentietokoneisiin ja yleisimpiin työryhmäohjelmistoihin (ryhmäkalenteri, sähköpostit, tehtävälistat). W3Surveyor on selainpohjainen tietokantaa hyväksikäyttävä kyselyohjelmisto. Ohjelma mahdollistaa asiakaskohtaisten Internet-kyselyiden laadinnan yrityksen sisäisille ja ulkoisille kohderyhmille (esim. asiakastyytyväisyyskyselyt, tuotetyytyväisyyskyselyt, henkilöstö- ja jäsenkyselyt, kurssiarvioinnit, www-kotisivupalautteet).		Win NT, Linux, HP-UX	SQL2 standardin mukainen
Weka		University of Waikato, Hamilton, New Zealand http://www.cs.waikato.ac.nz/~ml/weka/index.html	Weka is a collection of machine learning algorithms for solving real-world data mining problems. It is written in Java and runs on almost any platform. The algorithms can either be applied directly to a dataset or called from own Java code. Weka is also well-suited for developing new machine learning schemes.	GNU public license	Unix	ASCII text files	statistical methods, decision trees, rule induction, case based reasoning
Vignette eSeries Vignette V/5 Relationship Marketing Server		Vignette Corporation http://www.vignette.com	The Vignette V/5 Relationship Marketing Server is a closed-loop e-marketing solution. It enables to gain critical insights by measuring and analysing customer interactions across multiple business touch points and to segment customers into relevant groups and automatically deliver highly targeted content to those groups in the form of campaigns.		Sun Servers running Solaris, Win NT	MS SQL Server, Oracle8 Server, Microsoft IIS
WinCard		Team Brendel Ltd. Schweiz http://www.team-brendel.com/	WinCard offers Computer Aided Selling (CAS)/Customer Relationship Management (CRM), Marketing, Address Management, Event Management.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Vineyard 99	F	Vineyard International Ltd., Helsinki http://www.vineyard.fi/	Vineyard 99 family includes Vineyard Open Server: Oracle based relational database, Vineyard Vintage: main user interface, Vineyard Web Gateway: Web-interface, Vineyard GSM server: SMS product that sends calendar events to end users cellular phone, Vineyard Market: for complex marketing needs, Vineyard Reports: report generator, and Vineyard Manager: database management  Vineyard Market gives Vineyard users the following means of analysing the data and using the results of the analysis: Database queries. Queries filter contact information stored in the Vineyard database and produce results that can be used for targeting the company's sales efforts. Grouping query results as Vineyard collections is crucial for customer segmentation. Visual analysis. The user can view detailed bar or pie charts of query results distributions across object field values. Adjustable mailing labels. Mailing labels can be created and then used for printing out the results of a database query. Export of query results. A query's results can be exported to a specially formatted text file for use in spreadsheet applications or word processors.		a 32-bit client/server architecture	Oracle
Visual Data Visual Gene Visual Nose	F	Visipoint Oy, Kuopio http://www.visipoint.fi/	Visual data is a neural network based, state-of-the-art software to unleash hidden potential of the data. Visual Gene is a neural network based, new generation´s analysis software which gives every scientist a possibility to analyse chip array gene expression data on own desktop. Visual Nose for MGD-1 gas detector by Environics Ltd, is an example of Visipoint´s neural network software for different kinds of measuring instruments to visualise their multidimensional signals. Methods behind the products: Computational Intelligence, SOM (Kohonen, 1995), Sammon's Mapping,, Fuzzy Logic.		Win 95/98/NT	text or spreadsheet format	The classification (reduction) of the data is done using the Self-Organising Map algorithm (SOM). The classified data can be analysed further with other computational methods like Sammon's mapping and fuzzy membership evaluation. The analysis is done using the results of the reduction process, which makes bulky data sets convenient to handle in an interactive environment.
Vivaldi		Industri-Matematik Abalon AB, Sweden http://www.im.se/	IMI's VIVALDI software enables large manufacturers, distributors, wholesalers, and retailers to fulfill and service their customers' orders faster and more efficiently by combining and integrating best-of-class capabilities in Advanced Order Management, Supply Chain Execution, and Customer Relationship Management.		Unix, IBM MVS, Win NT	industry standard databases including Oracle, DB2 Universal Database
Worldtrak		Worldtrak Corporation http://www.worldtrak.com/	Features and Functionality: Account Opportunity Management, Enterprise Forecasting, Activity Tracking, Enterprise Reports, Enterprise Lead Management, Enterprise Data Synchronisation & Remote Access, Works with CE or Palm Device.
Name	F	Company/author	Description	Price/Licence	Operating System	Database Connectivity	Data Mining Characteristics
Xchange eCRM Solutions		Exchange Applications http://www.xchange.com/	Xchange Dialogue measures customer value, develops communications strategies, manages cross-channel interactions as well as captures and analyzes communications effectiveness. Xchange Real Time provides a conduit for rapid two-way dialogue between companies and customers, and serves as a bridge for cross-channel, enterprise integration.  Xchange EnAct enables managers in a branch office or retail location to use locally gathered data to tailor offers for their local markets in order to make each customer relationship more profitable.		Win NT, Solaris	Oracle, link to other databases through adapters	predictive models, customer profiling
YOUrelate		YOUcentric, Inc. www.youcentric.com	Web-centric YOUrelate eCRM functionality includes: Contact Management, Account Management, Company Information, Competitor and Industry Information, Activity and Calendar Management with Outlook, Windows CE, Lotus Notes, and Palm Pilot integration, Product Catalog, Partner/Reseller Management, Sales Order History, Customer Support Issue Tracking, Forecast and Opportunity tracking, Lead Management, Campaign Management, Literature Fulfillment, Expense Reporting, Office Integration - Microsoft Word, Excel, and Power Point, Crystal Reports Integration. All of the components can be modified, enhance, reorganised or new components may be added to deliver a custom fit, adapt-to-order solution.		Java-based technology is platform independent.	YOUcentric can map to any database including Sybase, Oracle, Informix, MS SQL Server and IBM DB2 as well as access non-traditional data sources via XML.

Konsultointipalveluja

Taulukko 3. Konsultointipalveluja.
 

Company/author	F	Description
Andersen Consulting http://www.andersenconsulting.fi/ Uusi nimi 1.1.2001 alkaen on Accenture.	F	Liikkeenjohdon ja tietotekniikan konsultointi.  Helsinki Internet Center of Excellence on sähköisen talouden osaamiskeskus ja ohjelmistokehitysyksikkö: toteuttaa eri teknologioihin pohjautuvia internet-ratkaisuja, esim. WAP-ratkaisuja rahoituslaitoksille  integroi WAP-ratkaisuja operatiivisiin toiminnanohjaus- ja asiakashallintajärjestelmiin  vastaa internet-teknologiaosaamisen kehittämisestä Andersen Consultingin Helsingin toimistossa  osallistuu sisäisesti eri toimialayksiköiden eCommerce-liiketoiminnan kehittämiseen ja toteuttamiseen  keskittyy erityisesti langattomien internet-ratkaisujen toteuttamiseen (myös globaali vastuu).
Aspectum Finland Oy, Helsinki http://www.aspectum.fi/	F	Asiakkuuksien kehittäminen on Aspectumin keskeinen osaamisalue. Niiden kehittäminen tapahtuu tutkimusten, valmennuksen ja konsultoinnin keinoin. Asiakkuuslähtöinen kehittämistyö perustuu jatkuvaan uuden tiedon keräämiseen. Aspectumissa uutta tietoa yritystoiminnasta ja asiakkuuksista tuotetaan mm. oman tohtoriohjelman Aspectum Doctoral Programme (ADP) sekä CRM Excellence -tutkimushankkeen kautta. Tutkimuksen johtaja on tohtori Jarmo R Lehtinen.
Boston Consulting Group (BCG) http://www.bcg.com		E.g. e-commerce: Capabilities range from setting the strategic direction to building businesses. Motoride.com (http://www.motoride.com/) is an example of how BCG helped build and launch an e-commerce business.
Cap Gemini Ernst & Young Finland Oy http://www.fi.cgey.co-m	F	CGE&Y:lla on yli 3 500 asiakkuuden hallintaan erikoistunutta konsulttia eri puolilla maailmaa, ja se on toteuttanut yli 500 asiakkuudenhallinnan projektia. Asiakkuudenhallinnan palveluita: Customer Relationship Strategy: Palveluun kuuluvat eCRM-strategia ja sen linjaus, asiakassegmentointi, asiakaskokemusten kartoitus, asiakkuuksien tunnuslukujen määrittäminen sekä asiakkaan asiakaskannan analysointi.  Customer Access Management: Palveluun kuuluvat myynnin ja myynnintukijärjestelmien kehittäminen ja tehostaminen, Tilausprosessin automatisointi (Real Time Order Management, RTOM) sekä sähköinen CRM Touch Point Service Integration.  Customer Service Management: Palveluun kuuluvat asiakaspalvelun suunnittelu ja tehostaminen, puhelu- ja yhteyskeskuksen suunnittelu, toteutus ja käyttöönotto, asiakkaiden itsepalvelu Webissä sekä integroitu yhteyskeskuksen hallinta.  Customer Knowledge Management: Palveluun kuuluvat älykäs markkinoinnin automatisointi ja tiedon haku, varastointi ja analysointi (data mining, data warehousing) sekä customer value management -palvelu.  Customer Process Management: Palveluihin kuuluvat toimintojen automatisointi (workflow), yrityssovellusten integrointi ja sähköisen tiedonsiirron integrointi.
CRM Customer Relationship Management Ltd. Helsinki http://www.crm.fi/	F	Customer relationship strategies and relationship experience design.
Datactica Ltd, Tampere http://www.datactica.fi/	F	Bulks of raw data provided by the customer are cleaned and analysed by means of Datactica 's own data mining engines. Automatic discovery of decision rules, frequent episodes, and association rules from databases.
Deloitte Consulting http://www.dc.com		E-Business consulting.
Gapnet Oy, Espoo http://www.gapnet.fi/	F	Gapnet Oy tarjoaa liikkeenjohdon ja liiketoiminnan konsultointia, kehitystä ja tutkimusta. Gapnet Oy toimii mm. sähköisen liiketoiminnan ja asiakkuuden hallinnan alueilla.
GMD Oy, Jyväskylä http://creative.solutions.fi/gdm/	F	CRM hankkeissa työkaluina GoldMine -tai Merlin CRM -järjestelmä.
HM&V Research Oy http://www.hmv.fi/	F	MBusiness/eBusiness consulting.
ICMI -Intelligent Customer Management International Oy, Helsinki http://www.icmi.fi/	F	A consulting company specialised in developing enterprise relationship management.
KPMG Consulting Oy Ab http://www.kpmg.fi/	F	Customer Value Management aims at integrating its customer's processes and functions. With the resulting strategic services, customers can optimise and integrate processes vital to their customer relationships. KPMG is a partner of SAP.
MarknadsAnalys Finland Oy MarknadsAnalys Finland Oy	F	Asiakasanalyysit sekä asiakassuhteen hallinta. Analyyseissä tärkeimmät työvälineet ovat Mosaic -kotitalousluokitus sekä Mosaic Micromarketer ja Data Miner -ohjelmistot.
MI MerkkitietoOy, Helsinki http://www.merkkitieto.fi/	F	Merkkitieto Oy tuottaa räätälöityjä työvälineitä asiakassuhteiden kehittämiseen sekä uusien asiakkaiden hankkimiseen.
Company/author	F	Description
NNets Oy, Espoo http://www.nnets.fi/	F	On-line and off-line solutions for  predicting potential customer response in a direct marketing campaign, segmenting the customer data base and characterising the segments,  profiling customers on the basis of transactional data, such as credit card usage, (mobile) telephone calls, or web browsing pattern. neural networks (SOM)
InfoBuild Oy, Helsinki http://www.infobuild.fi/	F	InfoBuild rakentaa asiakaskohtaisia e-business-järjestelmiä perustuen Information Buildersin (http://www.ibi.com/) teknologiaan.
PHS Interactive Oy, Helsinki http://www.phsinteractive.fi	F	E-business, CRM consulting
RDB-Systems Oy, Helsinki http://www.rdbsystems.fi/	F	Yritys on erikoistunut asiakashallintajärjestelmiin, Data Mart- ja OLAP- raportointijärjestelmiin sekä SQL-tietokantojen hallintaohjelmistoihin. Päämiehiä ovat yhdysvaltalaiset Applix Inc., Dimensional Insight Inc. ja Sqribe Technologies Inc.
SysOpen Oyj, Helsinki http://www.sysopen.fi/	F	Yritys tarjoaa kokonaisvaltaista kumppanuutta, tukea ja palveluita CRM-ratkaisujen toteutukseen. Kokemusta sekä räätälöidyistä että tuotepohjaisista ohjelmistoratkaisuista.
VTT Information Technology http://www.vtt.fi/tte/	F	VTT Information Technology performs both research and customer-specific tasks in data mining area. Current research efforts concentrate on integrating data mining methods to business processes and on developing methods for handling temporal and incomplete data. To improve possibility of successful customer data mining project, VTT Information Technology offers a systematic process and an extensive knowledge about large amount of data mining techniques. The approach is to analyse customer problems thoroughly and to select a suitable method specifically for each problem. Furthermore, organisation of raw data and preprocessing data is an important part of each project to guarantee reliability of the results. Finally, applying data mining results to solve real problems of the end-user is often neglected. To obtain maximum usability of the results, also this part of the process must be carried out. VTT Information Technology has a strong participation in various application areas when applying data mining techniques. Some examples of the application areas: Supermarket chains can analyse customer market baskets to determine what goods are typically purchased together. With the contemporary tendency to customer loyalty cards and mobile commerce applications, a connection of demografic information about customers to their market baskets offers possibilities to perform customer profiling and customer-specific marketing.  Industrial process analysis using data mining methods offers possibilities to improve process stability and anticipate abnormal behaviour of the process in advance.  In telecommunications environment, alarm analysis can be applied to find causal relationships within large amounts of alarms in telecommunications networks.  DNA sequence analyses can be performed using data mining technologies to find interesting patterns describing various genomes. In equipment planning applications, data mining can be used to reduce planning and construction time of complex equipments by using existing knowledge of previous work. Applying data mining to logistic networks helps transport companies in analysing traffic flows and making improvements to their collection and delivery operations.  Whether you are planning how to utilise the information stored in your data warehouse, or you have a specific business problem, we have the knowledge not only from the data mining techniques but also to transfer the mining results into a profitable business. Our research team has the ability to provide confidential commissions or longer term large-scale research projects to apply the latest technology to be used in a business environment.

Yhteystiedot

Tuula Käpylä
VTT Tietotekniikka
PL 1201, FIN-02044 VTT
Katuosoite: Tekniikantie 4 B, Espoo
Puh. (09) 456 6054, fax (09) 456 6027
Sähköposti: datamining@vtt.fi
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